Remote Dynamics 365 Architect — Multi-Call Center Migration Lead

Aperia; Frisco (TX); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Childcare assistance

Education reimbursement

Fitness membership

Volunteer time off

Job summary

Aperia invites a hands-on senior Dynamics 365 Architect to lead a major contact center modernization, migrating from Genesys to Dynamics 365 and Power Platform. The role combines architecture, development, integration, troubleshooting, and technical leadership across multiple call centers.

The ideal candidate brings 5+ years in enterprise CRM, strong C#, JavaScript, Dataverse, and Azure integration, with experience guiding deployments, DevOps practices, and scalable customer service solutions.

Qualifications

• 5+ years of Dynamics 365, Power Platform, or enterprise CRM development experience.
• Experience leading or contributing to full Dynamics 365 implementations.
• Strong experience with Dynamics 365 Customer Service/Customer Engagement and Dataverse.
• Strong development skills in C#, .NET, JavaScript/TypeScript, and Power Fx.
• Experience with plugins, custom APIs, workflows, client-side customization, Power Apps, and Power Automate.
• Strong understanding of Azure integration services, REST APIs, security, and enterprise architecture.
• Experience with Azure DevOps, Git, CI/CD, and Dynamics 365 ALM.
• Strong troubleshooting, problem-solving, and communication skills.

Responsibilities

• Lead technical design and development of Dynamics 365 Customer Service/Customer Engagement solutions.
• Support the Genesys-to-Microsoft contact center migration, including requirements, fit-gap analysis, architecture, development, testing, and deployment.
• Design solutions for multiple call centers, queues, agents, customer interactions, and business units.
• Determine when to use standard Dynamics 365 capabilities versus customization or integration.
• Develop C#/.NET plugins, custom APIs, workflows, JavaScript/TypeScript, Power Fx, and PCF controls.
• Build Power Apps and Power Automate solutions.
• Design integrations using REST APIs, Azure Functions, Logic Apps, Service Bus, API Management, and custom connectors.
• Support data migration, mapping, cleansing, transformation, and validation.
• Establish Dynamics 365/Power Platform ALM, DevOps, CI/CD, and deployment practices using Azure DevOps and Git.
• Design secure, scalable, and maintainable solutions and troubleshoot complex production issues.
• Provide technical leadership, participate in architecture/code reviews, and mentor developers.

Skills

Dynamics 365

Power Platform

Dataverse

C#

JavaScript/TypeScript

REST APIs

Enterprise Architecture

Azure integration

Tools

Azure DevOps

Git

Power Apps

Power Automate

PCF

Job description

Aperia invites a hands-on senior Dynamics 365 Architect to lead a major contact center modernization, migrating from Genesys to Dynamics 365 and Power Platform. The role combines architecture, development, integration, troubleshooting, and technical leadership across multiple call centers.

The ideal candidate brings 5+ years in enterprise CRM, strong C#, JavaScript, Dataverse, and Azure integration, with experience guiding deployments, DevOps practices, and scalable customer service solutions.