Dynamics 365 Architect — Power Platform Lead (Remote)

Aperia; Northern (KY); Hybrid; USD 130,000 - 185,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Fitness membership

Volunteer time off

Job summary

Aperia is seeking a Dynamics 365 Architect to lead a major contact center modernization, migrating from Genesys to Dynamics 365 and Power Platform. The role blends architecture, development, integration, troubleshooting, and technical leadership.

Ideal candidate has experience with enterprise Dynamics 365 implementations, multiple call centers, and scalable customer service solutions. Remote options available with Omaha, NE or Frisco, TX offices.

Qualifications

• 5+ years of Dynamics 365, Power Platform, or enterprise CRM development experience.
• Experience leading or contributing to full Dynamics 365 implementations.
• Strong experience with Dynamics 365 Customer Service/Customer Engagement and Dataverse.
• Experience with plugins, custom APIs, workflows, client-side customization, Power Apps, and Power Automate.
• Strong understanding of Azure integration services, REST APIs, security, and enterprise architecture.
• Experience with Azure DevOps, Git, CI/CD, and Dynamics 365 ALM.
• Strong troubleshooting, problem-solving, and communication skills.

Responsibilities

• Lead technical design and development of Dynamics 365 Customer Service/Customer Engagement solutions.
• Support the Genesys-to-Microsoft contact center migration, including requirements, fit-gap analysis, architecture, development, testing, and deployment.
• Design solutions for multiple call centers, queues, agents, customer interactions, and business units.
• Determine when to use standard Dynamics 365 capabilities versus customization or integration.
• Experience developing Dynamics 365 plugins, custom APIs, workflows, and client-side customizations.
• Configure Dataverse, forms, views, business rules, workflows, dashboards, and security.
• Experience with Power Apps and Power Automate.
• Build Power Apps and Power Automate solutions.
• Design integrations using REST APIs, Azure Functions, Logic Apps, Service Bus, API Management, and custom connectors.
• Support data migration, mapping, cleansing, transformation, and validation.
• Establish Dynamics 365/Power Platform ALM, DevOps, CI/CD, and deployment practices using Azure DevOps and Git.
• Design secure, scalable, and maintainable solutions and troubleshoot complex production issues.
• Provide technical leadership, participate in architecture/code reviews, and mentor developers.

Skills

Dynamics 365

Power Platform

Azure integration

REST APIs

CI/CD

DevOps

Problem-solving

Communication

Tools

Azure DevOps

Git

Power Apps

Power Automate

Job description

Aperia is seeking a Dynamics 365 Architect to lead a major contact center modernization, migrating from Genesys to Dynamics 365 and Power Platform. The role blends architecture, development, integration, troubleshooting, and technical leadership.

Ideal candidate has experience with enterprise Dynamics 365 implementations, multiple call centers, and scalable customer service solutions. Remote options available with Omaha, NE or Frisco, TX offices.