Dynamics 365 Architect — Genesys Migration Lead

Aperia; Alpharetta (GA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Childcare assistance

Education reimbursement

Fitness membership

Volunteer time off

Job summary

Aperia Solutions is seeking a hands-on Senior Dynamics 365 Architect to lead a major contact center modernization project in the US. The role includes migrating from Genesys to Microsoft Dynamics 365 and Power Platform, designing scalable customer service architectures, and mentoring developers.

Ideal candidates will have 5+ years of enterprise CRM experience, strong C#/.NET and Power Fx skills, and a track record of delivering integrated Dynamics 365 solutions across multiple call centers.

Qualifications

• 5+ years of Dynamics 365, Power Platform, or enterprise CRM development experience.
• Experience leading or contributing to full Dynamics 365 implementations.
• Strong experience with Dynamics 365 Customer Service/Customer Engagement and Dataverse.
• Strong development skills in C#, .NET, JavaScript/TypeScript, and Power Fx.
• Experience with plugins, custom APIs, workflows, client-side customization, Power Apps, and Power Automate.

Responsibilities

• Lead technical design and development of Dynamics 365 Customer Service/Customer Engagement solutions.
• Support the Genesys-to-Microsoft contact center migration, including requirements, fit-gap analysis, architecture, development, testing, and deployment.
• Design solutions for multiple call centers, queues, agents, customer interactions, and business units.
• Determine when to use standard Dynamics 365 capabilities versus customization or integration.
• Experience developing Dynamics 365 plugins, custom APIs, workflows, and client-side customizations.
• Configure Dataverse, forms, views, business rules, workflows, dashboards, and security.
• Experience with Power Apps and Power Automate.
• Develop C#/.NET plugins, custom APIs, workflows, JavaScript/TypeScript, Power Fx, and PCF controls.
• Build Power Apps and Power Automate solutions.
• Design integrations using REST APIs, Azure Functions, Logic Apps, Service Bus, API Management, and custom connectors.
• Support data migration, mapping, cleansing, transformation, and validation.
• Establish Dynamics 365/Power Platform ALM, DevOps, CI/CD, and deployment practices using Azure DevOps and Git.
• Design secure, scalable, and maintainable solutions and troubleshoot complex production issues.
• Provide technical leadership, participate in architecture/code reviews, and mentor developers.

Skills

Dynamics 365 expertise

Power Platform proficiency

Azure integration

C#/.NET/JavaScript

Architectural leadership

Tools

Azure DevOps

Git

REST APIs

Logic Apps

Power Fx

PCF controls

Dataverse

Power Apps

Job description

Aperia Solutions is seeking a hands-on Senior Dynamics 365 Architect to lead a major contact center modernization project in the US. The role includes migrating from Genesys to Microsoft Dynamics 365 and Power Platform, designing scalable customer service architectures, and mentoring developers.

Ideal candidates will have 5+ years of enterprise CRM experience, strong C#/.NET and Power Fx skills, and a track record of delivering integrated Dynamics 365 solutions across multiple call centers.