Dynamics 365 Architect: CC Migration & Power Platform

Aperia; Omaha (NE); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Dental insurance

Vision insurance

401(k) matching

Life insurance

Paid time off

Parental leave

Disability insurance

Childcare assistance

Education reimbursement

Fitness membership

Volunteer time off

Job summary

Aperia is seeking a hands‑on senior Dynamics 365 Architect to lead a major contact center modernization initiative. You will drive architecture, development, integration, and troubleshooting for Dynamics 365 Customer Service across multiple call centers.

The role combines technical leadership with practical coding, PLM/ALM practices, and migration work from Genesys to Microsoft technologies. Remote/hybrid options apply in a global deployment.

Qualifications

• 5+ years of Dynamics 365, Power Platform, or enterprise CRM development experience.
• Experience leading or contributing to full Dynamics 365 implementations.
• Strong experience with Dynamics 365 Customer Service/Customer Engagement and Dataverse.
• Strong development skills in C#, .NET, JavaScript/TypeScript, and Power Fx.
• Experience with plugins, custom APIs, workflows, client-side customization, Power Apps, and Power Automate.

Responsibilities

• Lead technical design and development of Dynamics 365 Customer Service/Customer Engagement solutions.
• Support the Genesys-to-Microsoft contact center migration, including requirements, fit-gap analysis, architecture, development, testing, and deployment.
• Design solutions for multiple call centers, queues, agents, customer interactions, and business units.
• Determine when to use standard Dynamics 365 capabilities versus customization or integration.
• Experience developing Dynamics 365 plugins, custom APIs, workflows, and client-side customizations.
• Configure Dataverse, forms, views, business rules, workflows, dashboards, and security.
• Experience with Power Apps and Power Automate.
• Develop C#/.NET plugins, custom APIs, workflows, JavaScript/TypeScript, Power Fx, and PCF controls.
• Build Power Apps and Power Automate solutions.
• Design integrations using REST APIs, Azure Functions, Logic Apps, Service Bus, API Management, and custom connectors.
• Support data migration, mapping, cleansing, transformation, and validation.
• Establish Dynamics 365/Power Platform ALM, DevOps, CI/CD, and deployment practices using Azure DevOps and Git.
• Design secure, scalable, and maintainable solutions and troubleshoot complex production issues.
• Provide technical leadership, participate in architecture/code reviews, and mentor developers.

Skills

Dynamics 365

Power Platform

Dataverse

C#/.NET

JavaScript/TypeScript

Power Apps

Power Automate

Azure DevOps

REST APIs

Azure integration

CI/CD

Architectural leadership

Migration to Dynamics 365

Tools

Power Apps

Power Automate

PCF controls

Azure DevOps

Git

Azure Functions

Job description

Aperia is seeking a hands‑on senior Dynamics 365 Architect to lead a major contact center modernization initiative. You will drive architecture, development, integration, and troubleshooting for Dynamics 365 Customer Service across multiple call centers.

The role combines technical leadership with practical coding, PLM/ALM practices, and migration work from Genesys to Microsoft technologies. Remote/hybrid options apply in a global deployment.