CRM Architect

Concentrix; United States; On-site; USD 130,000 - 180,000; Full time

Job summary

Concentrix seeks a seasoned CRM Architect to lead the end‑to‑end design, implementation, and optimization of Microsoft Dynamics 365 CE solutions. The ideal candidate will bring deep expertise in Dynamics 365 CRM modules, Power Platform, and Azure integration, with a track record of delivering enterprise‑grade CRM deployments that align with strategic business goals.

The role requires designing scalable, secure systems, translating complex requirements into architectural blueprints, and providing

Qualifications

• Deep expertise in Dynamics 365 CRM modules and Power Platform.
• Experience delivering enterprise-grade CRM solutions that align with business goals.

Responsibilities

• Serve as the lead architect for D365 CRM implementations, upgrades, and integrations.
• Design scalable, secure, and performance-optimized D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules.
• Translate complex business requirements into robust architectural designs and solution blueprints.
• Oversee solution configuration, customizations (including plugins, workflows, Power Automate), and data migrations.
• Provide technical leadership and guidance to delivery teams including developers.

Skills

D365 CRM

Power Platform

Azure integration

Tools

Plugins

Power Automate

Data migrations

Job description

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

Job Title

CRM Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a seasoned Senior D365 CRM Architect to lead the end‑to‑end design, implementation, and optimization of Microsoft Dynamics 365 CE (Customer Engagement) solutions. The ideal candidate will have deep expertise in Dynamics 365 CRM modules, Power Platform, and Azure integration, with a proven track record of delivering enterprise‑grade CRM solutions that align with strategic business goals.

Key Responsibilities

• Serve as the lead architect for D365 CRM implementations, upgrades, and integrations
• Design scalable, secure, and performance‑optimized D365 CE solutions across Sales, Customer Service, Marketing, and Field Service modules.
• Translate complex business requirements into robust architectural designs and solution blueprints.
• Oversee solution configuration, customizations (including plugins, workflows, Power Automate), and data migrations
• Provide technical leadership and guidance to delivery teams including developers,