Bilingual Fintech Remote Customer Support Specialist

Mudflap; United States; Remote; USD 32,000 - 37,000; Full time

Benefits offered by this job

Commuter benefits

Lunches and snacks

Collaborative, high-growth environment

Competitive pay and equity

Health benefits options

PTO

401(k) matching

Career growth opportunities

Annual Mudfest offsite

Job summary

Mudflap is hiring a remote Customer Support specialist to help independent truckers and small fleets. You will handle bilingual English/Spanish inquiries, troubleshoot in real time, and deliver friendly, efficient service across channels.

Ideal candidates have 2+ years in remote support, strong communication, and experience with Zendesk and Slack. Join a fast-growing fintech startup with growth opportunities and equity potential.

Qualifications

• 2+ years in remote customer support, fintech or tech startup preferred.
• Fluent English and Spanish written and spoken.
• Excellent communication and empathy; strong multitasking in a fast-paced environment.
• Proficiency with Zendesk or similar ticketing tools and Slack.

Responsibilities

• Provide bilingual customer support via phone and other channels in a high-volume environment.
• Troubleshoot issues quickly and keep customers informed and reassured.
• Collaborate with teammates across the company to resolve inquiries and drive satisfaction.
• Maintain customer-centric approach and seek continuous improvement.

Skills

Bilingual English/Spanish

Excellent communication

High-volume support

Tools

Zendesk

Slack

Internal systems

Job description

Mudflap is hiring a remote Customer Support specialist to help independent truckers and small fleets. You will handle bilingual English/Spanish inquiries, troubleshoot in real time, and deliver friendly, efficient service across channels.

Ideal candidates have 2+ years in remote support, strong communication, and experience with Zendesk and Slack. Join a fast-growing fintech startup with growth opportunities and equity potential.