Remote Donor Support Agent (Nonprofit)

HVW Recruiting; Bakersville (NC); Remote; USD 17,000 - 21,000; Full time

Benefits offered by this job

Work from home

Advancement opportunities

Supportive team environment

Job summary

HVW Recruiting is seeking a Work-from-Home Call Center Agent to process donations for nonprofit organizations. You will handle calls, manage donor information in our system, and deliver excellent donor support from your home office.

Ideal candidates have a high school diploma or GED, 6 months remote or 1 year on-site experience, and a quiet, flexible setup. Windows 11 is required and home setups with dual monitors are highly preferred.

Qualifications

• High school diploma or GED required.
• 6 months remote or 1 year on-site experience.
• Quiet home setup and flexible schedule.
• Windows 11 only – no Chromebooks or Apple.
• 16 GB RAM recommended.
• Dual monitors highly suggested.

Responsibilities

• Handle inbound and outbound calls to process donations for non-profit organizations.
• Provide excellent customer service to donors and address questions.
• Accurately enter donor information into our database.
• Follow up with donors as needed to ensure satisfaction.
• Meet and exceed performance metrics to qualify for advancement opportunities.

Skills

Communication skills

Customer service

Donor processing

Telephone etiquette

Education

High school diploma or GED

Tools

Windows 11

Job description

HVW Recruiting is seeking a Work-from-Home Call Center Agent to process donations for nonprofit organizations. You will handle calls, manage donor information in our system, and deliver excellent donor support from your home office.

Ideal candidates have a high school diploma or GED, 6 months remote or 1 year on-site experience, and a quiet, flexible setup. Windows 11 is required and home setups with dual monitors are highly preferred.