Remote Donor Support Specialist – Nonprofit Impact

HVW Recruiting; Moncks Corner (SC); À distance; USD 17 000 - 21 000; Plein temps

Avantages offerts par ce poste

Work from home

Flexible schedule

Career growth opportunities

Résumé du poste

HVW Recruiting is seeking a Work-from-Home Call Center Agent to support nonprofit organizations by processing donations and delivering excellent donor experiences. This role emphasizes compassionate communication and strong customer service.

Responsibilities include handling inbound and outbound donation calls, maintaining donor records, and following up to ensure satisfaction. A reliable internet connection and a quiet workspace are essential, with evenings and weekends flexibility.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months of virtual call center experience or 1 year brick-and-mortar.
• Able to pass a background check.
• Reliable internet connection and a quiet workspace.
• Basic proficiency in computer skills.
• Flexibility to work evenings and weekends (Your schedule, your choice).
• Windows 11 (No Mac OS or Chromebooks)
• Work conveniently from your home environment.

Responsabilités

• Manage inbound and outbound calls to process donations for various non-profits efficiently.
• Provide compassionate customer service, addressing donor questions and concerns effectively.
• Maintain accurate donor records by entering information into our database with precision.
• Follow up with donors as needed to ensure satisfaction and continued support.
• Strive to exceed performance metrics to unlock pathways for career advancement.

Connaissances

Communication

Customer service

Data entry

Remote work

Formation

High School Diploma

Outils

Windows 11

Description du poste

HVW Recruiting is seeking a Work-from-Home Call Center Agent to support nonprofit organizations by processing donations and delivering excellent donor experiences. This role emphasizes compassionate communication and strong customer service.

Responsibilities include handling inbound and outbound donation calls, maintaining donor records, and following up to ensure satisfaction. A reliable internet connection and a quiet workspace are essential, with evenings and weekends flexibility.