Document Services Associate II - National General

Allstate Insurance; Irving (TX); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Laptop and home office equipment

Monthly connectivity reimbursement

Job summary

National General is a part of The Allstate Corporation, focusing on specialized personal lines insurance products and services. This role handles time-sensitive, complex documents, and high-volume mail processing, with emphasis on accuracy and efficiency in mailroom operations.

The position requires a High School Diploma or GED and 0-2 years of experience. Compensation is hourly, with equipment and remote-work connectivity benefits for eligible employees.

Qualifications

• Detail-oriented with accuracy in handling time-sensitive documents.
• Experience with mail processing and scanning equipment is a plus.

Responsibilities

• Manages time-sensitive, complex or critical documents.
• Enables achievement of service level agreements by processing inbound and outbound mail quickly.
• Develops and enhances document servicing skills through cross-training.
• Manages outgoing documentation by processing high-volume metered mail and updating records.
• Contributes to the success of document servicing operations by assisting with quality checks and guidance to peers.
• Facilitates preparation of incoming insurance-related mail and sorting for scanning.
• Processes high volume of received documentation by reviewing and sorting documents and scanning into internal systems.

Skills

Detail-Oriented

Document Processing

Mail Delivery

Mailroom

Scanning

Education

High School Diploma or GED (Preferred)

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

Key Responsibilities

• Manages time-sensitive, complex or critical documents
• Enables achievement of service level agreements by processing inbound and outbound mail quickly
• Develops and enhances document servicing skills and knowledge by participating in cross-training
• Manages outgoing documentation by processing high-volume of metered mail, preparing overnight packages, ensuring application of correct postage and updating records
• Contributes to success of document servicing operations by assisting with quality checks, resolving minor processing issues and providing advice and guidance to peers
• Facilitates preparation of incoming insurance-related mail by opening envelopes with industrial equipment, manually removing envelope contents and sorting documentation for scanning
• Processes high volume of received documentation by reviewing and sorting individual documents, adding separator sheets and utilizing scanning equipment to capture mailed documentation within internal systems

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Skills

Detail-Oriented, Document Processing, Mail Delivery, Mailroom, Scanning

Compensation

Compensation offered for this role is 17.98 - 21.30 per hour and is based on experience and qualifications.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at [phone].

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.