Remote DMV Customer Service Associate

Ohio Department of Public Safety; Columbus (OH); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Multiple pay increases over the first

Free Parking

Free Gym Access & Walking Path

Daycare On-site

Cafeteria On-site

Job summary

Ohio Department of Public Safety – Bureau of Motor Vehicles/Office of Vehicle Services/Dealer Licensing seeks a Customer Service Assistant 3. The role includes handling inquiries with in-depth knowledge of laws and policies, greeting customers in person, on the phone, and in writing, and ensuring timely, accurate responses. It is currently remote but may shift to in-office.

Work hours are Monday–Friday, 8:00 a.m.–5:00 p.m. with full-time status and Union OCSEA.

Qualifications

• 12 mos. trg. or 12 mos. exp. in office practices & procedures
• 12 mos. trg. or 12 mos. exp. in public relations or customer service
• 12 mos. trg. or 12 mos. exp. in state/federal laws, rules & policies
• 9 mos. trg. or 9 mos. exp. in typing/keyboarding/data entry
• 9 mos. trg. or 9 mos. exp. in operation of a personal computer

Responsibilities

• Respond to inquiries and complaints requiring knowledge of laws, rules, and procedures
• Greet and respond to in-person, phone, and written inquiries professionally and timely
• Listen to questions or concerns and ask follow-ups to verify understanding
• Provide accurate responses or commit to a response date
• Follow-up to ensure all questions are answered

Skills

Customer Service

Job description

Ohio Department of Public Safety – Bureau of Motor Vehicles/Office of Vehicle Services/Dealer Licensing seeks a Customer Service Assistant 3. The role includes handling inquiries with in-depth knowledge of laws and policies, greeting customers in person, on the phone, and in writing, and ensuring timely, accurate responses. It is currently remote but may shift to in-office.

Work hours are Monday–Friday, 8:00 a.m.–5:00 p.m. with full-time status and Union OCSEA.