Remote Customer Service Analyst II - DMV Helpdesk

State of Florida; Tallahassee (FL); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

State of Florida’s FLHSMV is seeking a Consumer Services Consultant II in Tallahassee. You will handle inquiries from CDLIS/PDPS help desks and the public, ensuring accurate driver records and timely resolutions.

The role offers teleworking eligibility with periodic onsite work and requires initial in-office training for 30 days. This is a mission-driven agency with robust benefits and opportunities for skill growth.

Qualifications

• Proficiency with a PC and Microsoft Office applications.
• Knowledge of customer service principles and practices.
• Ability to locate information and extract essential details.
• Strong listening skills and problem-solving abilities.
• Effective verbal and written communication.
• Judgment to determine appropriate actions independently.

Responsibilities

• Receive telephone and email inquiries and resolve questions from CDLIS/PDPS help desks and other offices.
• Verify driver eligibility, screen and update driver license records.
• Determine proper actions from error listings and update records as needed.
• Provide strong customer service in a fast-paced public setting.

Skills

PC proficiency

Customer service knowledge

Information retrieval

Active listening

Verbal & written communication

Independent judgment

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

State of Florida’s FLHSMV is seeking a Consumer Services Consultant II in Tallahassee. You will handle inquiries from CDLIS/PDPS help desks and the public, ensuring accurate driver records and timely resolutions.

The role offers teleworking eligibility with periodic onsite work and requires initial in-office training for 30 days. This is a mission-driven agency with robust benefits and opportunities for skill growth.