Remote DME Intake & Referral Specialist

ACU-Serve Corp; United States; Remote; USD 40,000 - 62,000; Full time

Job summary

ACU-Serve Corp is seeking a DME Intake Referral Specialist to join our remote team in the United States. This full-time clerical role focuses on intake, qualification, and ordering for durable medical equipment (DME) and home medical equipment (HME) products, interfacing with patients, providers, and referral sources.

Responsibilities include verifying insurance, obtaining prior authorizations, entering data, and ensuring accurate documentation for billing and reimbursement while maintaining

Qualifications

• 1 year+ of experience in DME intake, verification, and referrals.
• Knowledge of Medicare, Medicaid, and private payer billing requirements.
• High school diploma or GED.
• Experience with Brightree DME Billing is a plus.
• Proficient MS Office skills and attention to detail.

Responsibilities

• Understand billing, documentation, and reimbursement guidelines (Medicare/Medicaid/third-party payers).
• Receive/process inquiries via phone, fax, email, and portals; escalate when needed.
• Verify patient demographics and eligibility; contact patients to confirm referrals.
• Enter patient data, create orders, obtain prior authorizations, and file documentation for billing.
• Process referrals accurately to support client revenue and patient satisfaction.
• Maintain confidentiality of patient health information and adhere to HIPAA.

Skills

DME intake

Insurance verification

Prior authorization

HIPAA compliance

Attention to detail

Communication skills

Teamwork

Time management

Education

High school diploma or GED

Tools

Brightree DME Billing

MS Office (Word, Excel)

Job description

ACU-Serve Corp is seeking a DME Intake Referral Specialist to join our remote team in the United States. This full-time clerical role focuses on intake, qualification, and ordering for durable medical equipment (DME) and home medical equipment (HME) products, interfacing with patients, providers, and referral sources.

Responsibilities include verifying insurance, obtaining prior authorizations, entering data, and ensuring accurate documentation for billing and reimbursement while maintaining