District Automotive Technical Leader - Remote Field Role

Nissan Motor Iberica SA; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Nissan Motor Iberica SA is seeking a District Technical Service Manager to join our Southeast Region team in a full-time field role with remote capabilities. You will support dealership service operations, diagnose difficult vehicle concerns, and drive service excellence across assigned dealerships.

The ideal candidate has a Bachelor's degree or equivalent experience, 4+ years in automotive tech, and ASE Master Certification.

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and relevant experience.
• 4+ years of automotive technical experience required.
• Previous dealership, manufacturer field service, or leadership experience preferred.
• Master technician credentials with an automotive brand, or equivalent training.
• Current ASE Master Certification (minimum A1-A8, + L1) or ability to promptly gain required certifications.
• Strong knowledge of automotive mechanical, electrical, ADAS, and infotainment systems.
• Excellent communication, problem-solving, and relationship-building skills.
• Proficiency with Microsoft Office and other business applications.

Responsibilities

• Provide technical expertise and support for complex vehicle repairs and diagnostic concerns that dealership technicians are unable to resolve.
• Conduct regular dealership visits to evaluate service operations, customer satisfaction performance, technician development, and overall service effectiveness.
• Meet with vehicle customers as necessary to confirm scope of concern conditions, or to demonstrate expected vehicle performance.
• Partner with dealership leadership to identify improvement opportunities, develop action plans, and enhance customer retention and service quality.
• Collaborate with Engineering, Technical Hotline, Consumer Affairs, and regional teams to address vehicle quality concerns and customer issues.
• Investigate vehicle incidents, document findings, and prepare reports related to product performance, customer concerns, and legal matters.
• Evaluate customer buyback vehicles and coordinate repair recommendations and final disposition.
• Represent Nissan in arbitration, Lemon Law, warranty, and product-related cases as a technical subject matter expert.
• Review technician training needs, service processes, warranty activity, and special tool requirements while promoting dealership certification and service excellence.
• Provide guidance and recommendations regarding warranty and goodwill claim approvals.

Skills

Automotive technical exp

ASE Master Certification

Communication skills

MS Office proficiency

Travel willingness

Education

Bachelor's degree preferred

Job description

Nissan Motor Iberica SA is seeking a District Technical Service Manager to join our Southeast Region team in a full-time field role with remote capabilities. You will support dealership service operations, diagnose difficult vehicle concerns, and drive service excellence across assigned dealerships.

The ideal candidate has a Bachelor's degree or equivalent experience, 4+ years in automotive tech, and ASE Master Certification.