Remote District Services Lead | Team Coach & Performance

General Motors LLC; United States; Hybrid; USD 110.000 - 150.000; Vollzeit

Zusammenfassung

General Motors LLC is seeking a team lead to guide the remote District Parts & Service team, supporting dealers across parts, service, and aftersales priorities. You will connect with zone managers and cross‑functional partners to remove obstacles and improve dealer performance.

You will translate dealer, customer, and operational data into prioritized action plans, establish triage processes, and build capability with coaching and training for team members.

Qualifikationen

• Bachelor’s degree in business, operations, or management or equivalent professional experience.
• 5+ years in automotive retail, service or parts, or related fields.
• Experience leading distributed teams and cross-functional programs.
• Ability to use performance data and feedback to set priorities and act.
• Understanding of dealer operations and how operations affect customer experience.
• Ability to travel up to 25% to dealers and GM locations.

Aufgaben

• Lead, coach, and develop the distributed Remote District Parts & Service team with clear priorities and accountability.
• Own the remote-dealer coverage strategy for larger or higher-opportunity dealers.
• Partner with Zone Managers, regional leaders, and field teams to resolve issues and improve outcomes.
• Translate data into prioritized action plans to improve service, parts, and customer satisfaction.
• Establish triage, escalation, and documentation processes; close the loop with dealers and partners.
• Engage dealers through virtual consultations and targeted outreach; support in-person when needed.
• Share best practices and develop career paths and capability-building for team members.
• Monitor performance with metrics and lead improvement pilots and initiatives.

Kenntnisse

People leadership

Cross-functional collaboration

Data-driven decisions

Remote/hybrid work

Time management

Strategic prioritization

Ausbildung

Bachelor’s degree in business/operations/management or equivalent

Tools

Dealer Success Tool

Global Connect

CRM/warranty systems

Parts-performance reporting

Jobbeschreibung

General Motors LLC is seeking a team lead to guide the remote District Parts & Service team, supporting dealers across parts, service, and aftersales priorities. You will connect with zone managers and cross‑functional partners to remove obstacles and improve dealer performance.

You will translate dealer, customer, and operational data into prioritized action plans, establish triage processes, and build capability with coaching and training for team members.