Remote District Service Lead: Drive Dealer Outcomes

General Motors Corporation; Warren (MI); Híbrido; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation benefits

Company vehicle

Descripción de la vacante

General Motors Corporation in Warren, Michigan, is seeking a Remote District Service Manager Team Lead for the CCA Field Operations. The role leads a distributed team supporting remote dealers across parts, service, and customer experience, with a focus on improving dealer performance and a consistent customer experience.

You will translate data into prioritized action plans, establish triage processes, and drive cross-functional collaboration with zone managers, warranty teams, and field

Formación

• Bachelor’s degree in business, operations, or management or equivalent professional experience.
• 5+ years of progressive experience in automotive retail, service or parts, OEM field operations, or related fields.
• Experience leading distributed teams or cross-functional programs.

Responsabilidades

• Lead, coach, and develop the distributed Remote District Parts & Service team with clear priorities and accountability.
• Own the remote-dealer coverage strategy for larger and higher-opportunity dealers.
• Collaborate with Zone Managers, regional leaders, and cross-functional partners to improve dealer outcomes.
• Translate data into prioritized action plans to improve service performance and customer satisfaction.
• Establish processes for triaging requests, escalating issues, and closing the loop with dealers and field partners.
• Build proactive dealer engagement through virtual consultations and structured follow-ups.
• Surface dealer and customer pain points and coordinate corrective action across GM organizations.
• Enable accurate support for warranty administration, service operations, and field actions.
• Share best practices via coaching, onboarding, and virtual learning while developing career paths.

Conocimientos

Team leadership

Data-driven decision making

Cross-functional collaboration

Remote/hybrid operations

Travel up to 25%

Educación

Bachelor’s degree in business/operations/management

Herramientas

Dealer Success Tool

Global Connect

Warranty systems

Parts-performance reporting

Descripción del empleo

General Motors Corporation in Warren, Michigan, is seeking a Remote District Service Manager Team Lead for the CCA Field Operations. The role leads a distributed team supporting remote dealers across parts, service, and customer experience, with a focus on improving dealer performance and a consistent customer experience.

You will translate data into prioritized action plans, establish triage processes, and drive cross-functional collaboration with zone managers, warranty teams, and field