Remote Dispatcher

The Voluntary Protection Programs Participants' Association, Inc; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a pioneering startup within a Fortune 20 healthcare company that is transforming home-based healthcare. This role focuses on managing work orders and ensuring quality service for customers and field personnel in a fast-paced environment. You'll be an integral part of a team that values integrity and innovation, contributing to the seamless delivery of healthcare services. If you're passionate about making a difference and thrive in a dynamic setting, this opportunity is perfect for you. Be part of a mission-driven organization that prioritizes compassion and efficiency in every interaction.

Benefits

Medical, Dental and Vision Coverage

Paid Time Off

Health Savings Account (HSA)

401k Savings Plan

Access to Wages Before Pay Day

Flexible Spending Accounts (FSAs)

Short- and Long-term Disability Coverage

Work-Life Resources

Paid Parental Leave

Healthy Lifestyle Programs

Qualifications

• 1-2 years of related experience preferred.
• Effective customer service and communication skills are essential.

Responsibilities

• Create and dispatch work orders for field personnel.
• Serve as the primary communication vessel between customers and field personnel.

Skills

Customer Service Skills

Communication Skills

Problem Solving

Education

High School Diploma or GED

Equivalent Work Experience

Tools

Microsoft Office

Job description

Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, VelocareTM, is playing a leading role in this evolution by building critical infrastructure for the safe and effective delivery of hospital-at-home programs. Be part of an extraordinary startup team within a Fortune 20 healthcare company that is reshaping the way high-acuity care is delivered across the country.

What Operations contributes to VelocareTM

Velocare relies on small-format facilities to operate our distributed supply chain solution. This role is responsible for remotely creating and dispatching work orders to send to field personnel to execute, performing and controlling a combination of manual and automated actions necessary for receiving, storage, and delivery of products and technology to the customer location. Other functions performed include receiving, picking, packing, transporting (with fleet vehicle), deliveries and inventory management tasks. Join a team that is fast-paced, people-oriented, values integrity and is growing nationally.

Responsibilities

• Given the 7-day/wk, 18 hrs/day operating schedule required by the customer, will generally serve in a consistent weekly schedule of 3 to 5 days, but will change with business needs or to cover team time off.
• Utilize systems to create work orders for field operations based off of orders provided from channel partners.
• Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders.
• Ensure accuracy of work order creation.
• Serve as the primary communication vessel between our customers and our Velocare field personnel via phone, instant messenger, email, and platform messaging.
• Ensure quality service is provided to both customers and Velocare field personnel, including prompt follow-through on correspondence. Common correspondence includes inquiries related to products on work orders, delivery time change requests, service and quality issues, platform questions, and maintaining inventory levels in designated areas.
• Show empathy and compassion for customers/field personnel in every situation.
• Perform problem solving to help with customer or field personnel inquiries.
• Contribute towards Velocare innovation and continuous improvement to improve the quality of our service to our customers and patients.
• Identify opportunities to improve efficiency while providing flawless transactions and services.
• Other duties may be assigned.

Qualifications

• High school diploma, GED or equivalent, or equivalent work experience preferred.
• 1-2 years related experience preferred.
• Effective customer service and communication skills.
• Strong knowledge of Microsoft Office products.
• Healthcare experience beneficial.

Anticipated hourly range: $21.80 per hour - $31.19 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being:

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.

Application window anticipated to close: 03/24/2025. If interested in opportunity, please submit application as soon as possible.

The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills, and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.