Customer Service Representative and Dispatcher

Aire Serv of The Emerald Coast; Santa Rosa Beach (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in heating and air conditioning is seeking a Customer Service Representative & Dispatcher. This role is vital for ensuring customer satisfaction and managing service requests effectively. You will be the first point of contact, handling calls with professionalism and courtesy. Ideal candidates are self-motivated, energetic, and possess strong communication skills. Join a team that values respect, integrity, and customer focus while enjoying a collaborative work environment. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Minimum two years of administrative experience required.
• Strong written and verbal communication skills are essential.

Responsibilities

• Handle incoming calls and schedule appointments professionally.
• Assign daily work to team members and manage service requests.

Skills

Customer Service

Communication Skills

Detail-oriented

Data Entry

Microsoft Office

Education

High School Diploma

2+ Years Admin Experience

Tools

Microsoft Office

Job description

With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

As a Customer Service Representative & Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

This job location is Miramar Beach, Florida and it is not remote.

Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus
• This is NOT A REMOTE JOB

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!