Remote Dispatch Operations Specialist – Freight & Fulfillment

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Amazon is seeking a Dispatch Operations Specialist for Remote Gate Management (RGM). The role supports resolution of freight movement issues across North American fulfillment networks, aiming to keep shipments on time and partners satisfied.

Ideal candidates have background in customer service, transportation, or supply chain, with strong communication and problem-solving skills suited for a fast-paced, high-volume environment.

Qualifications

• 1+ years of computer and MS Office experience.
• High school diploma or equivalent.
• Willing to work 40 hours/week with overtime.
• Flexible schedule including weekends, nights, and/or holidays.
• Must be 18 years of age or older.

Responsibilities

• Deliver outstanding carrier and driver experience/solutions in a contact center environment.
• Research, problem-solve, set expectations, and navigate Amazon Transportation network.
• Support workload surges and overtime during high-volume peaks.
• Use internal systems to gather data and support reporting daily, weekly, and monthly.
• Collaborate with TOM, AFP, and Fleet to drive data-driven decisions and share insights.
• Assist field teams with driver assignment, load acceptance, and vehicle availability.

Skills

MS Office

Outlook

Excel

Customer service

Problem solving

Communication

Organizational skills

Education

High school diploma

Tools

MS Office Suite

Job description

Amazon is seeking a Dispatch Operations Specialist for Remote Gate Management (RGM). The role supports resolution of freight movement issues across North American fulfillment networks, aiming to keep shipments on time and partners satisfied.

Ideal candidates have background in customer service, transportation, or supply chain, with strong communication and problem-solving skills suited for a fast-paced, high-volume environment.