Dispatch Operations Specialist, Remote Gate Management (RGM)

Amazon Inc.; Omaha, Northern (NE, KY); Hybrid; USD 30,000 - 40,000; Full time

Job summary

Amazon is seeking a Dispatch Operations Specialist for Remote Gate Management (RGM). The role supports resolution of freight movement issues across North American fulfillment networks, aiming to keep shipments on time and partners satisfied.

Ideal candidates have background in customer service, transportation, or supply chain, with strong communication and problem-solving skills suited for a fast-paced, high-volume environment.

Qualifications

• 1+ years of computer and MS Office experience.
• High school diploma or equivalent.
• Willing to work 40 hours/week with overtime.
• Flexible schedule including weekends, nights, and/or holidays.
• Must be 18 years of age or older.

Responsibilities

• Deliver outstanding carrier and driver experience/solutions in a contact center environment.
• Research, problem-solve, set expectations, and navigate Amazon Transportation network.
• Support workload surges and overtime during high-volume peaks.
• Use internal systems to gather data and support reporting daily, weekly, and monthly.
• Collaborate with TOM, AFP, and Fleet to drive data-driven decisions and share insights.
• Assist field teams with driver assignment, load acceptance, and vehicle availability.

Skills

MS Office

Outlook

Excel

Customer service

Problem solving

Communication

Organizational skills

Education

High school diploma

Tools

MS Office Suite

Job description

Dispatch Operations Specialist, Remote Gate Management (RGM)

Job ID: 10495936 | Amazon.com Services LLC

Amazon’s ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules!

Key job responsibilities

• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches
• Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS)
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet.
• Provide support to field teams in driver assignment, load acceptance and driver/equipment availability

Basic Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
• High school or equivalent diploma
• Work 40 hours/week, and overtime as required
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Are 18 years of age or older

Preferred Qualifications

• 1+ years of contact center experience
• 1+ year of call center experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, AZ, Tempe - 21.68 - 29.18 USD hourly