Remote Dispatch & Contact Center Manager

Cox Enterprises; Cherryville (NC); Hybrid; USD 81,000 - 122,000; Full time

Benefits offered by this job

Health care insurance (medical, dental

Vision coverage

401(k) retirement plan

Seven paid holidays

Up to 160 hours paid wellness

Job summary

Cox Automotive is seeking a Manager, Dispatch Management to lead a contact-center team focused on delivering exceptional customer service and adherence to SLAs. The role emphasizes people leadership, process execution, and team development within a flexible remote/hybrid setup tied to the Cherryville, NC area.

The position requires a Bachelor's degree and several years in a related field, with travel up to 50% and potential eligibility for incentive compensation.

Qualifications

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• Alternate combinations (master’s or PhD with varying years) shown in the posting.
• Experience in management/leadership roles is required.

Responsibilities

• Manage all assigned team members.
• Coach in operational excellence, dispatch timeliness, and staff utilization.
• Participate in recruiting, interviews, and promotions.
• Collaborate with HR on wages and schedules.

Skills

Leadership experience

Communication skills

Problem solving

Negotiation skills

Adaptability

Education

Bachelor’s degree in a related discipline

Master’s degree + 4 years experience

PhD + 1 year experience

10 years experience

Job description

Cox Automotive is seeking a Manager, Dispatch Management to lead a contact-center team focused on delivering exceptional customer service and adherence to SLAs. The role emphasizes people leadership, process execution, and team development within a flexible remote/hybrid setup tied to the Cherryville, NC area.

The position requires a Bachelor's degree and several years in a related field, with travel up to 50% and potential eligibility for incentive compensation.