Remote Disability Benefits Specialist

Crawford & Company; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

401(k) Retirement Plan

Tuition Assistance

Paid Holidays, Vacation and Sick Leave

Job summary

Crawford & Company is seeking a Client Liaison for Disability Benefits. This remote role supports disability benefit workflows, resolves client inquiries, and collaborates with cross-functional teams to ensure timely issue resolution.

The position emphasizes strong communication, attention to detail, and ongoing education within a national client-based environment. Responsibilities include interpreting client-specific workflows, training teammates, and aiding in client retention while

Qualifications

• Bachelor's degree or an equivalent combination of education and work experience.
• Five+ years of experience providing long term disability administration and functional support.
• Three+ years of experience in a key client-support role.
• Experience managing or handling Disability or Leave claims operationally.
• Experience working with mid to national size client's disability/leave programs in a client-facing position.
• Effective verbal and written communication skills.
• Good interpersonal skills; ability to work with people at all levels of an organization.
• Good time management abilities.
• Excellent attention to detail.
• Strong analytical and problem solving ability.
• Good organization and ability to reprioritize activities as needed.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Responsibilities

• Communicates to operations team any custom workflows agreed upon during implementation or following effective date of plan (changes).
• Assigns client base to act as intermediary for operations and the client on any escalations on any claim related to service issues.
• Researches and answers questions or issues received in their assigned client’s custom inbox.
• Provides adhoc training, in conjunction with Training Specialist, as needed for any specialized customer workflows or changes.
• As needed, works with Client Services and Technical Operations team on updates, escalations or service issues related to, workflow, correspondence or email needs for assigned clients.
• Partners with Implementation Manager during implementations to ensure all operational knowledge communicated to the Team Managers and Training Specialist in advance of go live date of assigned clients.
• Jointly responsible for business retention with assigned Clients in conjunction with internal peers.
• As needed, travels to participate as a business SME for finalist meetings, client service issue recovery or stewardship meetings.
• Performs other projects as needed.
• Upholds the Crawford Code of Conduct.

Skills

Verbal communication

Written communication

Attention to detail

Analytical thinking

Time management

Relationship management

Education

Bachelor's degree or equivalent

Job description

Crawford & Company is seeking a Client Liaison for Disability Benefits. This remote role supports disability benefit workflows, resolves client inquiries, and collaborates with cross-functional teams to ensure timely issue resolution.

The position emphasizes strong communication, attention to detail, and ongoing education within a national client-based environment. Responsibilities include interpreting client-specific workflows, training teammates, and aiding in client retention while