Disability Benefits Specialist — Impactful Onsite Claims

Crawford & Company; Peachtree Corners (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Crawford & Company is seeking a Disability Benefit Specialist to evaluate claims, determine benefit eligibility, and guide employees toward return-to-work strategies onsite in Overland Park, Kansas. You will use expertise in disability policies, medical and vocational issues to deliver clear, timely decisions and strong support.

Join a collaborative environment focused on compassionate service, accuracy, and client satisfaction.

Qualifications

• Bachelor's degree or equivalent experience is required.
• 2+ years of STD/LTD claims adjudication experience is required.
• Experience with FMLA/State leave claims is a plus.
• Aptitude for learning medical terminology and regulations.

Responsibilities

• Manages assigned caseload of disability claims for Short Term/Long Term Disability.
• Communicates with claimants, employers, and medical professionals to gather eligibility and benefit information.
• Applies contractual provisions and claim processes to ensure accurate eligibility decisions.
• Provides timely benefit determinations and responsive customer service.
• Independently manages disability claims and applies clinical guidance on complex claims.
• Coordinates with nurses, physicians, and vocational resources for return-to-work discussions.
• Uses disability systems to manage payments while meeting service standards.
• Ensures smooth transition from STD to LTD and a seamless claimant experience.
• Analyzes claims activity and prepares client/carrier reports as needed.
• Supports trainees and processors as a resource.
• Works collaboratively in a team setting.

Skills

Disability claims adjudication

ERISA knowledge

Communication skills

Independent work

Analytical thinking

Education

Bachelor's degree or equivalent experience

Tools

Excel

Word

Web-based systems

Job description

Crawford & Company is seeking a Disability Benefit Specialist to evaluate claims, determine benefit eligibility, and guide employees toward return-to-work strategies onsite in Overland Park, Kansas. You will use expertise in disability policies, medical and vocational issues to deliver clear, timely decisions and strong support.

Join a collaborative environment focused on compassionate service, accuracy, and client satisfaction.