Remote Director, Service Optimization & Experience

Banner Health; Northern (KY); Hybrid; USD 6,905,000 - 11,508,000; Full time

Job summary

Banner Health seeks a high-level strategic leader to create exceptional experiences across customer service and operational support processes. This role combines operational expertise with technology and data to drive service optimization and innovation.

The position leads a team of consultants, analysts, and super users, coordinating with IT, HR, Finance, and Operations to align technology deployments with service goals and ensure scalable solutions.

Qualifications

• Bachelor’s degree in Business, Technology, Engineering, or related field.
• 7–10 years of experience in customer or operations technology.
• Strong communication and public speaking skills.
• Experience with data concepts and dashboards.

Responsibilities

• Lead and mentor a multidisciplinary team of experts.
• Drive service optimization via processes and automation.
• Own the operational roadmap and prioritize work.
• Collaborate with IT, HR, Finance, and Operations.
• Provide data governance and analytics.

Skills

Technical and business knowledge

Public speaking

Communication

Analytical skills

Problem solving

Education

Bachelor's degree in Business, Technology, Engineering

Master’s degree in Business, Technology, Engineering

Tools

SQL

Business Objects

Tableau

Teradata

CRM systems

Job description

Banner Health seeks a high-level strategic leader to create exceptional experiences across customer service and operational support processes. This role combines operational expertise with technology and data to drive service optimization and innovation.

The position leads a team of consultants, analysts, and super users, coordinating with IT, HR, Finance, and Operations to align technology deployments with service goals and ensure scalable solutions.