Remote Director, Salesforce Technology Leadership

American Red Cross; Pittsburgh (Allegheny County); Remote; USD 170,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible FS

PTO starting at 19 days

11 paid holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards and recognition

LI-EH1

Job summary

American Red Cross seeks an experienced Director of Salesforce Technology to lead RC Care, the mission-critical client case management and financial assistance platform. This role directs an Agile, cross-functional team, partnering with product, design, architecture, and enterprise tech partners to deliver secure, scalable solutions 24/7.

The position offers a remote work setup with a strong emphasis on security, reliability, and cloud-native practices while aligning engineering priorities with

Qualifications

• Minimum 5 years of IT leadership or management experience leading software engineering teams.
• Demonstrated ability to build high-performing engineering organizations and develop technical talent.
• Experience leading Agile development teams in complex, cross-functional environments.
• Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams.
• Proven ability to balance delivery speed, quality, operational excellence, and long-term maintainability.

Responsibilities

• Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and growth opportunities.
• Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence.
• Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities.
• Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes.
• Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement.
• Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery.
• Promote disciplined Agile practices and ensure engineering commitments are realistic, transparent, and aligned with roadmap priorities, business value, and mission outcomes.
• Serve as the senior engineering leader for RC Care, establishing technical standards, engineering practices, and delivery expectations.
• Provide technical coaching and oversight related to architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices.
• Partner with Solution Architecture to evaluate technical options and ensure solutions are secure, reliable, maintainable, scalable, and aligned with long-term platform strategy.
• Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities that support evolving business needs.
• Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices.
• Define and monitor engineering and product health metrics related to delivery performance, reliability, defects, incidents, technical debt, and operational effectiveness.
• Lead incident response, root-cause analysis, corrective actions, Salesforce release readiness, and continuous improvement of platform reliability.
• Ensure required documentation, operational procedures, security controls, and on-call support practices are maintained for this mission-critical platform.
• Lead third-party technology partners and vendor teams, ensuring adherence to technical standards, security requirements, service expectations, and delivery commitments.

Skills

IT leadership

Agile delivery

Cross-functional collaboration

Partnership with product/architecture

Staffing and capacity planning

Tools

Salesforce

Apex

Lightning Web Components

APIs & integration patterns

DevOps practices

Job description

American Red Cross seeks an experienced Director of Salesforce Technology to lead RC Care, the mission-critical client case management and financial assistance platform. This role directs an Agile, cross-functional team, partnering with product, design, architecture, and enterprise tech partners to deliver secure, scalable solutions 24/7.

The position offers a remote work setup with a strong emphasis on security, reliability, and cloud-native practices while aligning engineering priorities with