Remote Director of Salesforce Technology & Platform

American Red Cross; Raleigh (NC); Remote; USD 170,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental Vision plans

Health Spending Accounts & Flexible SP

PTO

Holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance

Service Awards and recognition

LI-EH1

Job summary

American Red Cross is seeking a Director of Salesforce Technology to lead the RC Care engineering org, delivering mission-critical client case management and financial assistance on Salesforce Agentforce Service and Experience Cloud. This role shapes strategy with product, design, and architecture partners and leads a cross-functional, agile team.

The position is fully remote, based in the United States, with an east coast schedule and focus on secure, scalable platform delivery.

Qualifications

• Minimum 5 years of IT leadership or management experience.
• Proven ability to build high-performing engineering organizations and develop technical talent.
• Experience leading Agile development teams in complex, cross-functional environments.
• Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams.
• Proven ability to balance delivery speed, quality, operational excellence, and long-term maintainability.

Responsibilities

• Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and meaningful growth opportunities.
• Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence.
• Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities.
• Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes.
• Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement.
• Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery.

Skills

IT leadership

Tech leadership

Agile/SAFe

Cross-functional collaboration

Talent development

Education

Bachelor's degree in CS or related field

Tools

Salesforce

Apex / LWC

CI/CD tooling

Job description

American Red Cross is seeking a Director of Salesforce Technology to lead the RC Care engineering org, delivering mission-critical client case management and financial assistance on Salesforce Agentforce Service and Experience Cloud. This role shapes strategy with product, design, and architecture partners and leads a cross-functional, agile team.

The position is fully remote, based in the United States, with an east coast schedule and focus on secure, scalable platform delivery.