Remote Director, Partner Management & Ecosystem Growth

Napster; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Napster Corp seeks a Director of Partner Management to lead the Partner Account Management team and build scalable governance across onboarding, activation, engagement, performance, and growth. You will develop frameworks, define KPIs, dashboards, and collaborate cross-functionally to drive partner outcomes.

You’ll partner with Operations, Channel, Strategic Partnerships, Product, and Sales to establish clear ownership, account plans, and cadence, turning partner relationships into measurable

Qualifications

• Experience leading Partner Account Management teams and defining partner frameworks.
• Proven ability to define KPIs, dashboards, and reporting for partner performance.
• Strong cross-functional collaboration across operations, enablement, channel, partnerships, product, and sales.
• Track record turning ambiguity into practical structure and execution.

Responsibilities

• Build and improve the partner management framework across onboarding, activation, ongoing engagement, performance, and growth.
• Lead the Partner Account Management team and set ownership, execution, and accountability.
• Define KPIs, metrics, dashboards, and reporting used to measure partner performance and commercial impact.
• Partner with Partner Operations and Ecosystem Growth to implement scalable processes and cadences.
• Collaborate with onboarding, enablement, Channel, and Strategic Partnerships teams for smooth handoffs and consistent partner experience.
• Establish clear account plans, governance, escalation paths, and business review processes for key partners.
• Oversee management for both channel and technology partners and adapt the model by partner type.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Operational excellence

Analytical skills

People management

Job description

Napster Corp seeks a Director of Partner Management to lead the Partner Account Management team and build scalable governance across onboarding, activation, engagement, performance, and growth. You will develop frameworks, define KPIs, dashboards, and collaborate cross-functionally to drive partner outcomes.

You’ll partner with Operations, Channel, Strategic Partnerships, Product, and Sales to establish clear ownership, account plans, and cadence, turning partner relationships into measurable