Remote Director of Consumer Digital Experience

Credit Acceptance Corporation; Northern (KY); A distancia; USD 230.000 - 268.000; Jornada completa

Descripción de la vacante

Credit Acceptance Corporation is seeking a Director, Consumer Digital Experience to lead the vision and execution of the consumer digital journey—across website, mobile app, web portal, and payments. You will own the multi-year roadmap, drive prioritization with business partners, and deliver a unified brand experience across surfaces.

The role requires a strong track record in digital product leadership, payments, and self-service experiences, with executive communication and team-building

Formación

• Bachelor’s degree or equivalent in a related field; 10+ years in digital product/digital customer experience/ecommerce.
• Leadership experience managing product managers and designers across multiple surfaces.
• Proven track record owning consumer-facing web and mobile experiences and business outcomes.

Responsabilidades

• Define the destination state for the consumer digital experience across website, app, portal and payments.
• Own a single prioritized roadmap across surfaces and align with business owners.
• Lead and develop a high-performing product, design and digital team.
• Partner with marketing and other functions to translate opportunities into experiences.
• Define success metrics and value for each initiative with clear release plans.
• Build foundational capabilities like login, notifications, and marketing tech integrations to support the roadmap.

Conocimientos

Digital product leadership

Payments & self-service

Conversion & experimentation

Prioritization under constraint

Executive communication

Cross-functional collaboration

Team leadership

Educación

Bachelor’s degree in Marketing, Business, Product Management, or related field

MBA or advanced degree preferred

Descripción del empleo

Credit Acceptance Corporation is seeking a Director, Consumer Digital Experience to lead the vision and execution of the consumer digital journey—across website, mobile app, web portal, and payments. You will own the multi-year roadmap, drive prioritization with business partners, and deliver a unified brand experience across surfaces.

The role requires a strong track record in digital product leadership, payments, and self-service experiences, with executive communication and team-building