Head of Consumer Digital Experience & Growth

Credit Acceptance Corporation; United States; Remote; USD 230,000 - 268,000; Full time

Benefits offered by this job

401(K) match

Parental leave

Tuition reimbursement

Job summary

Credit Acceptance is seeking a Director, Consumer Digital Experience to guide the consumer journey across the website, mobile app, portal and payments. You will own the multi-year vision, prioritize initiatives, and collaborate with Marketing, Engineering, Servicing and Compliance to deliver a cohesive digital experience.

You will lead a cross-functional team and work closely with Consumer Acquisition and Loyalty partners to maximize conversion, engagement and cost efficiency, while ensuring a

Qualifications

• Bachelor's degree or higher in a related field is required.
• 10+ years of experience in digital product, digital customer experience, or ecommerce with leadership experience.
• Proven track record owning consumer-facing website and mobile app experiences.
• Experience leading product managers and designers across multiple product surfaces.
• Experience owning or influencing budget decisions for a function or program.

Responsibilities

• Define the destination state for the consumer digital experience and develop a multi-year roadmap for website, mobile app, portal and payments.
• Set and enforce a unified experience across surfaces to maintain a single brand experience.
• Collaborate with Consumer Acquisition and Customer Loyalty & Retention to translate business opportunities into digital experiences.
• Own the website, app and portal experiences enabling conversions, self-service and ongoing relationships.
• Oversee end-to-end digital payments, including methods, processing, governance and partner relationships.
• Build shared foundations like a single login, notifications, personalization and marketing tech integration.
• Define success metrics, release plans and drive movement through prioritized roadmaps.
• Lead and develop a high-performing product, design and digital team.

Skills

Digital Product Leadership

Payments & Self-Service

Conversion & Experimentation

Prioritization Under Constraint

Quantitative & Insights-Driven

Executive Communication

Cross-Functional Collaboration

Team Leadership

Education

Bachelor's degree in Marketing, Business, Product Management, or related field

Job description

Credit Acceptance is seeking a Director, Consumer Digital Experience to guide the consumer journey across the website, mobile app, portal and payments. You will own the multi-year vision, prioritize initiatives, and collaborate with Marketing, Engineering, Servicing and Compliance to deliver a cohesive digital experience.

You will lead a cross-functional team and work closely with Consumer Acquisition and Loyalty partners to maximize conversion, engagement and cost efficiency, while ensuring a