Director, Client Success

Detail Page LLC; Northern (KY); Hybrid; USD 130,000 - 190,000; Full time

Job summary

DetailPage is seeking a Director of Client Success to lead a team of Client Success Managers and Technical Account Managers while shaping strategy for how we support, retain, and grow our clients. This role combines people leadership, client strategy, and operational excellence, with an opportunity to help build and scale both our team and processes behind it.

You will own performance, partner with Sales and Product, and drive adoption, retention, and growth across top brands.

Qualifications

• 5+ years in Client Success or related client-facing role with leadership experience.
• Proven ability to recruit, hire, coach, and develop high-performing client-facing teams.
• Experience building or improving Client Success processes, programs, and operating rhythms.
• Strong understanding of client retention, renewals, adoption, and expansion.
• Excellent executive communication and relationship-management skills.
• Strong analytical skills and comfort using data to evaluate client health, performance, and outcomes.
• Ability to work cross-functionally with Sales, Product, Analytics, and Operations to solve complex client challenges.
• Experience in e-commerce, digital marketing, retail media, or Amazon marketplace data is a plus.
• Experience in a fast-growing company where you helped build teams and processes is a plus.

Responsibilities

• Lead, coach, and develop a high-performing team of Client Success Managers and Technical Account Managers.
• Recruit, interview, and hire exceptional Client Success talent as the team grows.
• Own the performance and client outcomes for your segment of the Client Success organization.
• Help develop and execute Client Success strategy across client engagement, adoption, retention, and growth.
• Establish scalable processes, expectations, and best practices for managing clients throughout their lifecycle.
• Develop and monitor metrics that provide visibility into client health, team performance, retention, and growth.
• Partner with Sales on client transitions, renewals, expansion opportunities, and account strategy.
• Work with Product, Analytics, and Operations to translate client needs into platform improvements.
• Identify opportunities to improve client operations through better processes, technology, and automation.
• Build strong relationships with key client stakeholders and provide executive-level support for strategic accounts.

Skills

Team leadership

Executive communication

Data analysis

Cross-functional

Talent recruitment

Client retention

Analytics

E-commerce knowledge

Job description

Lead and grow a high-performing Client Success team while helping shape the strategy and operations behind how we deliver exceptional client outcomes.

About DetailPage

At DetailPage.com, we help the world's top brands grow their organic traffic through content optimization and market segment insights. We use a patented, AI-assisted process to identify high-traffic, relevant keywords and optimize product content to drive sustainable organic growth across e-commerce retailers, AI platforms, and DTC sites.

We're looking for a Director of Client Success to lead a team of Client Success Managers and Technical Account Managers while helping drive the strategy for how we support, retain, and grow our clients. This role combines people leadership, client strategy, and operational excellence, with an opportunity to help build and scale both our team and the processes behind it.

Responsibilities

• Lead, coach, and develop a high-performing team of Client Success Managers and Technical Account Managers
• Recruit, interview, and hire exceptional Client Success talent as the team continues to grow
• Own the performance and client outcomes for your segment of the Client Success organization
• Help develop and execute Client Success strategy across client engagement, adoption, retention, and growth
• Establish scalable processes, expectations, and best practices for managing clients throughout their lifecycle
• Develop and monitor metrics that provide visibility into client health, team performance, retention, and growth
• Partner with Sales on client transitions, renewals, expansion opportunities, and account strategy
• Work closely with Product, Analytics, and Operations to translate client needs and feedback into improvements across our platform and services
• Identify opportunities to improve client operations through better processes, technology, and automation
• Build strong relationships with key client stakeholders and provide executive-level support for strategic or complex accounts

Skills & Qualifications

• 5+ years of experience in Client Success, Account Management, or a related client-facing role, including experience leading teams
• Proven ability to recruit, hire, coach, and develop high-performing client-facing teams
• Experience building or improving Client Success processes, programs, and operating rhythms
• Strong understanding of client retention, renewals, adoption, and expansion
• Excellent executive communication and relationship-management skills
• Strong analytical skills and comfort using data to evaluate client health, performance, and business outcomes
• Ability to work cross-functionally with Sales, Product, Analytics, and Operations to solve complex client challenges
• Experience with e-commerce, digital marketing, retail media, or Amazon marketplace data is a plus
• Experience in a fast-growing company where you've helped build teams and processes as the business scaled is a plus

Why Join Us?

• Leadership Impact – Lead and develop a growing team while helping shape the future of Client Success at DetailPage
• Build & Scale – Recruit great people and develop the systems and processes that support our continued growth
• Strategic Client Work – Partner with leading brands and help them translate data and optimization into measurable business outcomes
• Cross-Functional Influence – Work closely with leadership, Product, Sales, Analytics, and Operations to improve both our client experience and our product
• Flexibility & Remote Work – Work remotely with a team focused on results and impact