Remote Director, Customer Success & Enterprise Growth

Infinx; United States; Remote; USD 160,000 - 230,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical, Dental, and Vision Coverage

Paid Time Off

Paid Holidays

Pet Care Coverage

Employee Assistance Program (EAP)

Discounted services

Job summary

Infinx, a remote-friendly healthcare technology company, seeks a Customer Success Director to drive revenue objectives and oversee onboarding, implementation, and deployment of customer integrations with hospitals and practices nationwide.

You will manage strategic enterprise accounts, collaborate with Product, Engineering, Marketing, and Operations, and build account plans with upsell opportunities while applying analytics and executive relationship-building to deliver measurable value.

Qualifications

• 10+ years in a customer-facing role with deep product knowledge.
• Proven track record of identifying new opportunities at existing client base.
• Able to communicate complex technical issues to technical and non-technical audiences.
• Action-oriented, organized self-starter who multitasks and prioritizes.
• Strong customer empathy and ability to build trusted relationships with technical customers.
• Analytics-driven problem solving across revenue cycle with at least 2 areas.
• Coordinating with internal stakeholders to meet business goals.
• Growth mindset; comfortable with ambiguity and teamwork.
• Strong interpersonal skills; executive relationship-building and cross-functional influence.
• Excellent written/spoken communication and MS Office skills (Excel, Word, PowerPoint).

Responsibilities

• Own the customer success experience across onboarding to expansion.
• Manage relationships with strategic, enterprise accounts.
• Collaborate with Product and Engineering to inform the roadmap.
• Partner with operations to maximize results and reduce escalations.
• Develop account plans and pursue upsell/cross-sell opportunities.
• Work with Marketing to amplify customer success stories.
• Own onboarding project schedules; analyze requirements and prioritize.
• Lead cross-functional meetings with customers and internal teams.
• Collaborate with technology partners to deliver EMR/EHR/RIS/LIS integrations.
• Explain Infinx value in dollars and cents, beyond SLA focus.

Skills

Customer-facing

Opportunity identification

Technical communication

Self-starter

Empathy

Analytics mindset

Cross-functional

Growth mindset

Executive relationships

MS Office

Tools

Microsoft Office

Job description

Infinx, a remote-friendly healthcare technology company, seeks a Customer Success Director to drive revenue objectives and oversee onboarding, implementation, and deployment of customer integrations with hospitals and practices nationwide.

You will manage strategic enterprise accounts, collaborate with Product, Engineering, Marketing, and Operations, and build account plans with upsell opportunities while applying analytics and executive relationship-building to deliver measurable value.