Remote Director, Customer Engineering & Solutions

Ladders; United States; Remote; USD 231,000 - 317,000; Full time

Benefits offered by this job

Health care benefits (medical, dental,

Vision coverage

Paid time off

Short-term & long-term disability

Life insurance

401k

Job summary

Ladders is seeking a Director of Customer Engineering to lead a customer-facing technical organization within the Enterprise Technology space. This leader will partner closely with clients to solve complex operational challenges and deliver measurable value, while shaping the team's operating model and strengthening customer retention.

Remote position with a compensation range of $231,000 to $317,000 annually.

Qualifications

• 5+ years leading customer-facing technical teams.
• Strong background in Solutions Engineering or technical consulting.
• Proven ability to convert ambiguous customer challenges into actionable solutions.
• Experience coaching teams in technical problem-solving and stakeholder management.

Responsibilities

• Lead and develop a team of Customer Engineers, setting quality and accountability.
• Foster a culture of technical curiosity and practical problem-solving.
• Prioritize engagements that enhance value and resolve operational issues.
• Define clear business problems and success measures for engagements.
• Guide complex engagements through discovery and solution design.
• Define and evolve team operating processes and standards.
• Measure impact on customer value and retention.

Skills

Leadership experience

Stakeholder management

Coaching teams

Executive engagement

Job description

Ladders is seeking a Director of Customer Engineering to lead a customer-facing technical organization within the Enterprise Technology space. This leader will partner closely with clients to solve complex operational challenges and deliver measurable value, while shaping the team's operating model and strengthening customer retention.

Remote position with a compensation range of $231,000 to $317,000 annually.