Director, CoE Customer Success (Remote)

Covera Health; United States; Remote; USD 165,000 - 185,000; Full time

Benefits offered by this job

Comprehensive medical plans

Flexible Time Off

Annual Professional Development Stiped

Job summary

Covera Health is seeking a Director of CoE Customer Success to lead and scale a high-impact Center of Excellence program for a portfolio of Fortune 100 employers and health plans. Remote-first with periodic travel, you will own strategy, ROI proof, and executive relationships across HR and Benefits leaders.

You will build the CS function, define playbooks, and drive net revenue retention while partnering with Sales, Operations, and Product to deliver measurable value.

Qualifications

• 10+ years of experience in Customer Success, Account Management, or enterprise consulting in employer benefits, digital health, or health plans.
• Proven track record of managing and growing jumbo, self-funded employer accounts (Fortune 100/500).
• Executive presence to command a room with C-suite HR and Benefits leaders.
• Domain expertise in radiology, CoE programs, or value-based care delivery preferred.

Responsibilities

• Stand up Covera’s Customer Success function from the ground up, defining playbooks and reporting cadence.
• Take account ownership and manage relationships across the customer base with regular touchpoints.
• Act as strategic sponsor for onboarding and ongoing operations, aligning client goals with internal teams.
• Lead recurring reporting and business reviews, using data to extract insights.
• Manage a structured account handoff from Business Development, including scope and pricing.
• Flag renewal and expansion opportunities with Business Development.
• Travel up to 2x per month for in-market meetings and events.

Skills

Customer Success

Account Management

Enterprise consulting

Job description

Covera Health is seeking a Director of CoE Customer Success to lead and scale a high-impact Center of Excellence program for a portfolio of Fortune 100 employers and health plans. Remote-first with periodic travel, you will own strategy, ROI proof, and executive relationships across HR and Benefits leaders.

You will build the CS function, define playbooks, and drive net revenue retention while partnering with Sales, Operations, and Product to deliver measurable value.