Remote Direct-to-Consumer Support Specialist

Red Wing Brands of America; Red Wing (MN); Hybrid; USD 27,442,000 - 34,385,000; Part time

Job summary

Red Wing Shoe Company in Red Wing, Minnesota, is seeking a part-time, 12-week customer service specialist. The role starts with two weeks of on-site training, then remote work from home while supporting our retail partners and consumers.

You will handle routine inquiries, process orders, and escalate complex issues to level 2 support. Candidates should have an associate degree and prior customer service experience.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience.
• Prior experience in customer service is required.

Responsibilities

• Deliver an exceptional "WOW" experience to our consumers through friendly, knowledgeable customer service that consistently exceeds their expectations.
• Assist customers promptly and effectively with inquiries, concerns, and requests to ensure their satisfaction.
• Ensure the accurate and efficient management and processing of customer orders to streamline the purchasing experience.
• Resolve customer complaints and issues efficiently, demonstrating a commitment to resolving issues promptly and effectively.
• Demonstrate comprehensive product knowledge to provide expert assistance and guidance to customers.
• Maintain professionalism in all communications to uphold positive interactions and relationships with customers.
• Engage with customers proactively across various communication channels to provide seamless support.
• Document and meticulously track all customer interactions within the support system to ensure comprehensive follow‑up and resolution.
• Coordinate routing activities and efficiently elevate complex issues to the level 2 support team for specialized attention and resolution.

Skills

Customer service

Communication

Data entry

Salesforce

Education

Associate's degree (A.A.) or equivalent

Tools

Microsoft Word

Excel

Outlook

Salesforce

Job description

Red Wing Shoe Company in Red Wing, Minnesota, is seeking a part-time, 12-week customer service specialist. The role starts with two weeks of on-site training, then remote work from home while supporting our retail partners and consumers.

You will handle routine inquiries, process orders, and escalate complex issues to level 2 support. Candidates should have an associate degree and prior customer service experience.