Remote Direct-to-Consumer Support Specialist

Red Wing Brands of America; Red Wing (MN); Hybrid; USD 66,125,000 - 74,390,000; Full time

Job summary

Red Wing Shoe Company is hiring a Direct to Consumer Specialist for a 12-week temporary role. The position starts with two weeks onsite in Red Wing, MN, then becomes remote. The hourly rate is $24.00 and candidates should be available 8:00am–5:00pm Central Time.

The role focuses on delivering top-notch customer service to retail partners and consumers, with escalation for complex issues. Responsibilities include handling inquiries, processing orders, and maintaining documentation across

Qualifications

• Associate degree or equivalent education.
• Prior customer service experience required.

Responsibilities

• Deliver exceptional customer service to retail partners and consumers.
• Handle basic inquiries and routine issues with prompt resolutions.
• Process and manage customer orders accurately to streamline purchasing.
• Escalate complex issues to appropriate levels.
• Maintain clear documentation of interactions in the support system.

Skills

Customer service

Data entry

CRM

Multi-channel support

Microsoft Word

Microsoft Excel

Outlook

Salesforce

Education

Associate's degree or equivalent

Tools

Salesforce

Microsoft Excel

Outlook

Job description

Red Wing Shoe Company is hiring a Direct to Consumer Specialist for a 12-week temporary role. The position starts with two weeks onsite in Red Wing, MN, then becomes remote. The hourly rate is $24.00 and candidates should be available 8:00am–5:00pm Central Time.

The role focuses on delivering top-notch customer service to retail partners and consumers, with escalation for complex issues. Responsibilities include handling inquiries, processing orders, and maintaining documentation across