Direct to Consumer Specialist (Full-time Temp)

SmartRecruiters, Inc.; Red Wing (MN); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Red Wing Shoe Company, Inc. is seeking a Direct to Consumer Specialist for a 12-week temporary role. The position starts on-site in Red Wing, MN, then becomes remote after a two-week training period.

You will support consumers and retail partners with orders, inquiries and product guidance, delivering a consistent, WOW experience. You will need strong communication, data-entry accuracy, and the ability to switch between software systems.

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience.
• Prior experience in customer service is required.

Responsibilities

• Deliver exceptional customer service to retail partners and consumers.
• Handle basic inquiries and routine issues, escalating complex ones as needed.
• Ensure accurate processing of customer orders and documentation of interactions.
• Coordinate routing and escalate to level 2 support when necessary.

Skills

Clear communication

Active listening

Data entry

Problem solving

Multi-tasking

Empathetic approach

Procedural following

Education

Associate's degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Internet

Salesforce

Job description

Direct to Consumer Specialist (Full-time Temp)

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knitfamily atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviorsof Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

This is a full-time, 12-week temporary position working as a Direct to Consumer Specialist. The hourly rate for this position is $24.00 and candidates must be available between 8:00am - 5:00pm Central Time.

This position is remote following two weeks of onsite training in Red Wing, MN. Candidates located within a reasonable commuting distance of Red Wing are preferred.

In this role, you will deliver exceptional customer service to our retail partners and consumers. You will serve as a cornerstone in handling basic customer inquiries and routine issues, ensuring prompt resolution, as well as focus on delivering standard assistance while promptly escalating more complex issues to appropriate levels. This roll plays a vital part in fostering a positive customer experience through clear communication and adherence to established procedures.

What you would do on a typical day:

• Deliver an exceptional "WOW" experience to our consumers through friendly, knowledgeable customer service that consistently exceeds their expectations.
• Assist customers promptly and effectively with inquiries, concerns, and requests to ensure their satisfaction.
• Ensure the accurate and efficient management and processing of customer orders to streamline the purchasing experience.
• Resolve customer complaints and issues efficiently, demonstrating a commitment to resolving issues promptly and effectively.
• Demonstrate comprehensive product knowledge to provide expert assistance and guidance to customers.
• Maintain professionalism in all communications to uphold positive interactions and relationships with customers.
• Engage with customers proactively across various communication channels to provide seamless support.
• Document and meticulously track all customer interactions within the support system to ensure comprehensive follow-up and resolution.
• Coordinate routing activities and efficiently elevate complex issues to the level 2 support team for specialized attention and resolution.

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or an equivalent mix of education and experience.
• Prior experience in customer service is required.

What We're Looking For:

• Strong communication skills, with the ability to actively listen and connect with others.
• Comfortable using tools like Microsoft Word, Excel, Outlook, Internet and Salesforce.
• Accurate and fast data entry skills (10-key proficiency is a plus!).
• Basic problem-solving skills to tackle routine issues.
• Ability to switch between different software applications smoothly.
• A patient, empathetic approach to handling customer inquiries.
• Flexibility to follow procedures while adapting to different customer needs and situations.

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [e-mail] or call 651-388-8211.

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.