Remote Customer Experience Specialist — WOW Service

Red Wing Shoe Company; Red Wing (MN); On-site; USD 39,000 - 51,000; Full time

Job summary

Red Wing Shoe Company is seeking a Customer Experience Specialist to serve as a key contact for consumers and retail partners, delivering exceptional service and positive interactions. This remote role operates within U.S.

Central Time business hours with potential travel to Red Wing, MN. In a fast-paced environment, you will manage inquiries, process orders, resolve routine issues, and escalate complex concerns, while collaborating with cross-functional teams to ensure a seamless customer

Qualifications

• Previous customer service experience in call center or similar.
• Strong verbal and written communication with empathy.
• Experience using CRM systems, preferably Salesforce.

Responsibilities

• Provide excellent service to consumers and retail partners via phone, email, and other communication channels.
• Respond with empathy and a solutions-oriented approach.
• Process orders and answer product questions.
• Manage orders to ensure a seamless purchasing experience.
• Escalate complex issues to specialized teams.
• Maintain product knowledge to support customer needs.
• Document interactions in CRM.
• Collaborate with cross-functional teams including Finance, Supply Chain, Marketing, and Product Development.
• Follow processes while adapting to changing priorities.

Skills

Customer service

Communication

Multitasking

CRM navigation

Empathy

Education

Associate degree preferred

Tools

Salesforce

Microsoft Office

Job description

Red Wing Shoe Company is seeking a Customer Experience Specialist to serve as a key contact for consumers and retail partners, delivering exceptional service and positive interactions. This remote role operates within U.S.

Central Time business hours with potential travel to Red Wing, MN. In a fast-paced environment, you will manage inquiries, process orders, resolve routine issues, and escalate complex concerns, while collaborating with cross-functional teams to ensure a seamless customer