Remote Digital Sales & Solutions Specialist

carrierenterprise; Charlotte (NC); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 0

Job summary

Carrier Enterprise in Charlotte, NC is seeking a Digital Sales and Solutions Administrator to partner with leadership and technical teams, driving digital adoption across the organization and with contractor partners. This remote role requires troubleshooting CE’s digital tools, guiding users, and coordinating onboarding and training, with Salesforce and BI reporting experience a plus.

Early career grads welcome; focus on customer success and digital transformation across sales, branches, and

Qualifications

• Proficiency in CE digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles.
• Strong communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users.
• Customer‑focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption.
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives.

Responsibilities

• Deliver expert troubleshooting on all CE’s digital tools, products, and solutions for internal and external customers.
• Manage the timely and accurate responses of questions submitted via the CE Digital Support email boxes.
• Execute outbound calls and emails to contractor partners to drive adoption of CE’s Suite of Digital Tools.
• Collaborate with marketing and training teams to develop materials that will drive digital tool adoption through contractors.

Skills

Digital tools proficiency

Communication skills

Customer‑focused mindset

Organizational & reporting

Tools

Salesforce

BI Tools

Job description

Carrier Enterprise in Charlotte, NC is seeking a Digital Sales and Solutions Administrator to partner with leadership and technical teams, driving digital adoption across the organization and with contractor partners. This remote role requires troubleshooting CE’s digital tools, guiding users, and coordinating onboarding and training, with Salesforce and BI reporting experience a plus.

Early career grads welcome; focus on customer success and digital transformation across sales, branches, and