Remote Bilingual Customer Success Advocate (HVAC/B2B)

Carrier Enterprise; Knightdale (NC); Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional •

Job summary

Carrier Enterprise is seeking a Customer Success Advocate to support customers across digital channels from remote or office locations in Raleigh, NC or Carrollton, TX. The role emphasizes a sales/service mindset, handling high volumes via chat, email, and online requests while maintaining exceptional service.

The ideal candidate has a college degree or 5 years of customer-support experience in digital channels, is proficient with CRM/Salesforce, and demonstrates strong communication,

Qualifications

• College degree or 5 years of experience supporting customers across digital channels.
• Familiarity with CRM/Salesforce and online communications tools.
• Willingness to learn product offerings and adapt to evolving platforms.

Responsibilities

• Interact with customers via chat, email, and online requests in a fast-paced environment.
• Communicate with a sense of urgency and provide accurate information.
• Document interactions in the CRM and assist with order processing and product recommendations.

Skills

Customer service

CRM/Salesforce

Multitasking

Bilingual English/French

Education

College degree preferred

Job description

Carrier Enterprise is seeking a Customer Success Advocate to support customers across digital channels from remote or office locations in Raleigh, NC or Carrollton, TX. The role emphasizes a sales/service mindset, handling high volumes via chat, email, and online requests while maintaining exceptional service.

The ideal candidate has a college degree or 5 years of customer-support experience in digital channels, is proficient with CRM/Salesforce, and demonstrates strong communication,