Digital Program Manager - Remote AI-Driven CS Journeys

Nerdio, Inc.; United States; A distancia; USD 120.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock Options

Health and Welfare Plans

Life and Disability Plans

Retirement Plan

Unlimited PTO (birthday day off)

Competitive Base + Incentive Plan

Descripción de la vacante

Nerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own automated journeys end to end, acting as an internal consultant to remove friction with automation and agentic AI.

Report to the Senior Manager, Digital Customer Success and collaborate with the Pooled CS team to build reusable plays across CS. This builder role values ownership and clarity in ambiguity.

Formación

• 5+ years of digital customer success, lifecycle, or program management experience.
• Ability to lead cross-functional programs from idea to launch.
• Experience with CS automation, marketing automation, or CRM platforms.

Responsabilidades

• Orchestrate the scaled customer experience from onboarding to renewal and expansion.
• Identify friction in journeys and remove it with automation and AI.
• Lead internal CS discovery and build practical, repeatable plays.
• Partner across Marketing, RevOps, Product, Support, and Sales to tie plays to NRR.
• Measure impact and iterate plays based on telemetry and outcomes.

Conocimientos

Program mgmt

Cross-functional

Automation

AI agents

Data fluency

Descripción del empleo

Nerdio is hiring a Digital Program Manager to orchestrate the scaled customer experience across Customer Success. You will own automated journeys end to end, acting as an internal consultant to remove friction with automation and agentic AI.

Report to the Senior Manager, Digital Customer Success and collaborate with the Pooled CS team to build reusable plays across CS. This builder role values ownership and clarity in ambiguity.