Remote Digital Production & Campaign Coordinator

Contributor Development Partnership, PBC; Boston (MA); Remote; USD 30,000 - 33,000; Full time

Job summary

Contributor Development Partnership, a Boston-based nonprofit-focused organization, seeks a Digital Production Coordinator to manage support tickets, marketing automations, and multi-channel digital deliverables. This remote, full-time position supports 50+ public media clients and enhances fundraising capabilities.

The role requires a Bachelor's degree or equivalent, strong communication skills, and familiarity with HTML/CSS and Salesforce integrations for marketing automation and analytics.

Qualifications

• Experience in a customer support or success role, with ticketing systems.
• Strong written communication in a customer service context.
• Experience with Salesforce and marketing automation integrations.

Responsibilities

• Lead ticket management and support requests for the Digital Production Team.
• Maintain and enhance donation form ecosystem, including webpage updates and issue resolution.
• Create, test, and optimize email templates, landing pages, forms, and surveys.

Skills

Customer support

Communication

Cross-functional collaboration

Data-driven decisions

Organizational skills

Education

Bachelor's Degree or equivalent

Tools

Salesforce

HTML/CSS

Marketing automation

Job description

Contributor Development Partnership, a Boston-based nonprofit-focused organization, seeks a Digital Production Coordinator to manage support tickets, marketing automations, and multi-channel digital deliverables. This remote, full-time position supports 50+ public media clients and enhances fundraising capabilities.

The role requires a Bachelor's degree or equivalent, strong communication skills, and familiarity with HTML/CSS and Salesforce integrations for marketing automation and analytics.