Digital Production Coordinator - Full Time (Remote)

Contributor Development Partnership, PBC; Boston (MA); Remote; USD 30,000 - 33,000; Full time

Job summary

Contributor Development Partnership, a Boston-based nonprofit-focused organization, seeks a Digital Production Coordinator to manage support tickets, marketing automations, and multi-channel digital deliverables. This remote, full-time position supports 50+ public media clients and enhances fundraising capabilities.

The role requires a Bachelor's degree or equivalent, strong communication skills, and familiarity with HTML/CSS and Salesforce integrations for marketing automation and analytics.

Qualifications

• Experience in a customer support or success role, with ticketing systems.
• Strong written communication in a customer service context.
• Experience with Salesforce and marketing automation integrations.

Responsibilities

• Lead ticket management and support requests for the Digital Production Team.
• Maintain and enhance donation form ecosystem, including webpage updates and issue resolution.
• Create, test, and optimize email templates, landing pages, forms, and surveys.

Skills

Customer support

Communication

Cross-functional collaboration

Data-driven decisions

Organizational skills

Education

Bachelor's Degree or equivalent

Tools

Salesforce

HTML/CSS

Marketing automation

Job description

Digital Production Coordinator - Full Time (Remote)

Full Time Associate Boston, MA, US

3 days ago Requisition ID: 1188

Salary Range: $21.64 To $24.04 Hourly

Digital Production Coordinator - Full Time (Remote)

Our Organization

CDP, a Boston-based public benefit corporation, uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMO’s) with outsourced marketing, data analytics, fundraising, and technology services. These services help PMO’s raise more net income, grow their donor files faster, lower their fundraising costs, and free up development talent allowing stations to better focus on local engagement. Since its inception, CDP has delivered more than $1 billion in membership revenue for local PMO’s participating in its services and has become the most widely adopted Public Media service in the history of public media.

Just as CDP is committed to supporting public media organizations around the country, we are equally committed to supporting each of our team in their own professional development.

The Digital Production Team is one of six groups in the Fundraising Operations Department, supporting vital fundraising operations for the Member Service Bureau (MSB) cooperative. The team manages web donation forms and the email solicitation program for the 50+ (and growing) Public Media Organizations that comprise the MSB cooperative. The team is responsible for sending more than 100 million emails and processing upwards of 350,000 new donations through the maintained webforms each year that garner critical support for the Public Media system.

Position Overview

Under the supervision of the Senior Digital Marketing Technology Manager, the Digital Production Coordinator plays a critical leadership role in supporting the MSB cooperative with digital fundraising operational support. This position is primarily responsible for overseeing support ticket management, marketing automations, campaign management, and the deployment of digital deliverables across multiple channels. The Digital Production Coordinator will ensure the seamless support of digital production needs for the 50+ public media organization cooperative and the ongoing enhancement of marketing technology capabilities.

Key Responsibilities

• Take the lead in assisting the Digital Production Team with handling and managing client tickets and support requests.
• Assist the Senior Manager of Digital Production in maintaining and enhancing the donation form ecosystem, including executing webpage updates, supporting client interactions, and resolving technical issues to ensure optimal performance.
• Oversee the creation, testing, and optimization of email HTML templates, landing pages, lead generation forms, and surveys to support marketing objectives.
• Identify workflow inefficiencies and operational gaps and proactively develop solutions to streamline processes and enhance team productivity.
• Support the adoption of new marketing technologies, providing training and guidance to ensure team competency and success.
• Facilitate cross-functional communication, providing timely planning information, campaign updates, and performance insights to stakeholders.
• As needed, support the management and segmentation of email lists, ensuring data accuracy and compliance with industry best practices.
• As needed, design and implement reporting frameworks to monitor, analyze, and report on the effectiveness of email campaigns and digital initiatives.
• Champion inclusion and a supportive culture in all aspects of work, modeling these values across the organization.

Preferred Experience & Skills

• Experience working in a customer support or success capacity, especially within a ticketing system.
• Demonstrated strong communication abilities, with an emphasis on delivering professional written correspondence in customer service settings.
• Experience with CRM systems preferred, particularly Salesforce, including integration with marketing automation platforms.
• Familiarity with HTML and CSS and interest in developing the skill set.
• Expertise in digital marketing analytics, reporting, and data-driven decision-making.
• Exceptional organizational, time-management, and prioritization skills; ability to handle multiple projects simultaneously in a fast-paced environment.
• Collaborative team player with high emotional intelligence and adaptability to new situations and evolving technologies.
• Experience working on cross-functional marketing or advertising teams, preferably within digital project management or digital production environments.
• Ability to build effective relationships with internal and external stakeholders.
• Non-profit or fundraising experience is a plus, though not required.

Educational Requirements

• Bachelor’s Degree orequivalent work experience preferred.

Commitment to Inclusion

We strongly encourage individuals from historically marginalized and underrepresented groups to apply, even if you don’t meet every qualification. We value diverse perspectives, lived experiences, and commitment to public service.All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day.

Successful candidates will identify easily with a set of character attributes, as listed below:

• Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.
• A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.
• A Critical Thinker: You regularly look for ways to find efficiencies, innovate, and make improvements where you can.
• Process Oriented: You’re able to understand, work in, create, and improve processes.
• A Collaborator: You’re a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.
• Someone Who Seeks to Learn: You are eager to listen, study, and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.
• Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.