Remote Digital Lending Associate – Member Solutions

First Commonwealth Federal Credit Union; Allentown (Lehigh County); Remote; USD 42,000 - 64,000; Full time

Job summary

First Commonwealth FCU is seeking a Digital Lending Associate to help members achieve their financial goals primarily by phone and email in a remote-friendly environment. You will serve members, cross-sell credit union products, and assist with loan documentation while upholding compliance and service standards.

The role emphasizes empathy, teamwork, and delivering personalized solutions as part of a growing team that supports members across channels.

Qualifications

• High school diploma or the equivalent.
• 1–2 years of customer service experience.
• Knowledge of fundamentals of lending, plus loan documentation concepts/practices and certificates of deposit and individual retirement accounts.
• Knowledge of web-based technology including chat and conferencing

Responsibilities

• Achieve and exceed sales and service goals at the individual, department and corporate level.
• Connect with membership via multiple channels including telephone, mobile, video chat, videoconferencing to provide a seamless omni-channel experience.
• Foster and maintain selling skills in product knowledge and relationship building.
• Obtain familiarity with all credit union products and services and update knowledge as offerings evolve.
• Champion financial wellness by helping members simplify their banking and solve financial problems.
• Coordinate and follow up on loan documentation to ensure completeness and accuracy.
• Ensure loan files comply with regulations and internal policies.
• Maintain accurate status updates in loan processing systems from application to disbursement.
• Perform quality checks and suggest process improvements to reduce turnaround times.
• Prepare and submit loan processing reports as required by the manager.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

Chat & video conferencing tools

Job description

First Commonwealth FCU is seeking a Digital Lending Associate to help members achieve their financial goals primarily by phone and email in a remote-friendly environment. You will serve members, cross-sell credit union products, and assist with loan documentation while upholding compliance and service standards.

The role emphasizes empathy, teamwork, and delivering personalized solutions as part of a growing team that supports members across channels.