Digital Personal Financial Associate I — Member & Lending

Highmark Credit Union; Rapid City (SD); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Hybrid schedule

Job summary

Highmark Credit Union is seeking a Digital Personal Financial Associate I to serve as the primary contact with members through digital and remote channels. You will handle inquiries, assist with transactions, educate members on digital services, and identify lending opportunities, processing consumer loans per policy.

Join a team focused on education, welcoming interactions, and solution-driven service as we help members access online and mobile banking tools and secure financial solutions.

Qualifications

• Associate’s degree in business or finance (or equivalent experience) and 6 months in financial services.
• Knowledge of Credit Union services, products, and regulatory requirements.
• Demonstrated analytical and problem-solving skills.
• Must pass required background check.

Responsibilities

• Serve as primary contact for members through digital and remote channels.
• Assist members with account-related questions and transactions.
• Educate members on online and mobile banking and digital tools.
• Identify lending opportunities and process consumer loans per policy.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

Associate’s degree in business or finance

Job description

Highmark Credit Union is seeking a Digital Personal Financial Associate I to serve as the primary contact with members through digital and remote channels. You will handle inquiries, assist with transactions, educate members on digital services, and identify lending opportunities, processing consumer loans per policy.

Join a team focused on education, welcoming interactions, and solution-driven service as we help members access online and mobile banking tools and secure financial solutions.