Remote Digital Learning Support Specialist

Impact Futures Group; United States; A distancia; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday plus public and bank

BUPA Healthcare Cashback plan

Enhanced Maternity/Paternity leave

Life Assurance

Refer a friend bonus

Birthday day off

3% pension contribution (NEST)

Descripción de la vacante

Impact Futures Group is seeking a proactive Digital First Support specialist to join our Quality team in a remote role with occasional travel. You will manage learning systems queries, support Aptem, create learning plans, and train colleagues to build digital confidence.

Reporting to the Learning Systems Lead, you will handle ticketing, perform system administration, data integrity checks and develop user guides, aiming to keep our platforms accurate, user-friendly and aligned with curriculum

Formación

• Experience using digital systems, learner management systems or administrative platforms.
• Strong customer service skills and the ability to support a wide range of stakeholders.
• Excellent organisational skills and attention to detail.
• The ability to manage multiple priorities and respond to requests within agreed timescales.
• Strong written and verbal communication skills.
• Good problem-solving and troubleshooting abilities.
• Confidence using digital technologies, online systems and Microsoft Office applications.
• An understanding of data accuracy and quality assurance.
• The ability to work independently, use your initiative and contribute positively as part of a team.

Responsabilidades

• Act as the first point of contact for learning systems queries and resolving support tickets within agreed timescales.
• Investigate and troubleshoot platform issues, escalating more complex problems when needed.
• Support the administration and maintenance of learning platforms, including Aptem and associated digital systems.
• Create and maintain learning plans, review templates, programme structures and learner journeys.
• Manage user accounts, permissions and access requests.
• Carry out regular system housekeeping and quality checks to maintain accurate and up-to-date information.
• Support system testing, programme launches, curriculum updates and platform enhancements.
• Build positive relationships with colleagues across the organisation and helping them get the most out of our digital systems.
• Create user guides, FAQs and other helpful resources.
• Support colleague onboarding, system demonstrations and training sessions.
• Identify opportunities to improve processes, system functionality and the overall user experience.
• Explore opportunities to make better use of automation, AI and digital solutions.

Conocimientos

Digital systems

Customer service

Organisational skills

Multitasking

Communication skills

Problem-solving

Herramientas

Aptem

PASS

Ticketing systems

Descripción del empleo

Impact Futures Group is seeking a proactive Digital First Support specialist to join our Quality team in a remote role with occasional travel. You will manage learning systems queries, support Aptem, create learning plans, and train colleagues to build digital confidence.

Reporting to the Learning Systems Lead, you will handle ticketing, perform system administration, data integrity checks and develop user guides, aiming to keep our platforms accurate, user-friendly and aligned with curriculum