Remote Digital Implementation Manager – Pensions Platforms

Capita; United States; Remote; USD 79,000 - 119,000; Full time

Benefits offered by this job

Holiday entitlement plus extra days

Pension scheme

Cycle to work

Parental leave

Job summary

Capita Pension Solutions seeks a Digital Implementation Manager to lead a team of specialists in onboarding and migrating clients to the new Digital pension platform. You will shape digital solutions for member engagement and operational efficiency across pensions platforms, working with clients to develop online pensions presences and personalised sites for members, employers, and the mobile app.

You will coordinate with UX, CX, and technical teams to ensure accessibility and user-centered

Qualifications

• Experience managing digital teams in pensions, financial services, or regulated environments.
• Experience with implementation and migration projects for digital platforms/products.
• Presentation skills to a wide range of stakeholders both internally and externally.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead the implementation of digital tools and platforms across pension schemes, ensuring alignment with client requirements and internal standards.
• Team management of a growing team including recruitment, personal development, coaching and mentoring.
• Client management including virtual and face to face meetings, handling client queries, presenting demonstrations and proposals.
• Manage digital content workflows, including CMS configuration, template development, and journey mapping for members and employers.
• Collaborate with UX, CX, and technical teams to ensure user-centred design and accessibility across digital touchpoints.
• Coordinate sprint planning and delivery with development teams, tracking progress and resolving blockers.
• Own the digital delivery roadmap for assigned schemes, ensuring milestones are met and risks are mitigated.
• Support the development and execution of digital strategies, including automated communications, digital reporting, and engagement tools.
• Act as a key liaison between operations, technology, and client stakeholders, ensuring clear communication and shared understanding of deliverables.
• Contribute to service assessments, investment cases, and digital strategy documentation.
• Provide training, guidance, and support to internal teams on digital tools and processes

Skills

Team leadership

Digital implementations

Stakeholder management

Migration projects

Presentation skills

Cross-functional collaboration

Digital platforms

Tools

ADO

Figma

Miro

Job description

Capita Pension Solutions seeks a Digital Implementation Manager to lead a team of specialists in onboarding and migrating clients to the new Digital pension platform. You will shape digital solutions for member engagement and operational efficiency across pensions platforms, working with clients to develop online pensions presences and personalised sites for members, employers, and the mobile app.

You will coordinate with UX, CX, and technical teams to ensure accessibility and user-centered