Pensions Operations Manager, Defined Contribution Schemes

PensionsAge; Days Creek (OR); On-site; USD 110,000 - 150,000; Full time

Job summary

PensionsAge in Oregon is seeking an experienced DC Operations Manager to own DC pensions administration, lead the team, and drive service standards with an outsourced provider. You will tackle complex administration issues, ensure regulatory compliance, manage risks, and deliver MI and senior reporting while shaping improvements to member experience.

You will lead projects, system testing, change initiatives and stakeholder communications, maintaining a high standard of accuracy and service

Qualifications

• Strong knowledge of DC pensions administration, legislation and regulation.
• Experience leading teams and managing outsourced providers.
• Ability to identify and address service issues and risks.

Responsibilities

• Oversee DC administration and service standards.
• Manage and develop the pensions team.
• Build and maintain a strong relationship with outsourced administration provider.
• Lead projects, system testing, change, MI and senior-level reporting.

Skills

Pensions administration

Leadership

Stakeholder management

Regulatory compliance

Job description

Ready to take greater ownership of a DC pensions operation and have a real influence on how services are delivered? We’re looking for an experienced DC Operations Manager who can combine strong technical pensions knowledge with people leadership, outsourced provider management and a genuine drive to improve the member experience. You’ll take a leading role in overseeing DC administration and service standards, managing and developing the team, and building a strong relationship with the outsourced administration provider, ensuring services remain compliant, efficient and member focused. As a DC subject matter expert, you’ll confidently tackle complex administration issues, operational risks, complaints and service challenges, while also getting involved in projects, system testing, change, MI and senior-level reporting. You’ll bring strong knowledge of DC pensions administration, legislation and regulation, alongside the leadership, relationship management and problem-solving skills to challenge, improve and make things happen. If you’re looking for a broader role where you can take ownership, influence change and make a genuine difference to the way a DC service operates, this could be an exciting next move.