Remote Digital Experience Associate

RKD Group; Dallas, Northern (TX, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote work option

Benefits package

Job summary

RKD Group, a remote-first direct response marketing agency, seeks a Digital Experience, Associate to support client digital programs and internal project coordination. The role develops core skills in client service, digital strategy execution, and cross-functional collaboration within RKD's integrated service model.

Responsibilities include supporting client servicing, preparing reports, coordinating digital projects across teams, and tracking performance data.

Qualifications

• Bachelor's degree in marketing, communications, nonprofit management, or related field.
• 1–2 years of experience in digital marketing, account coordination, or related discipline.
• Strong organizational and communication skills.
• Familiarity with digital marketing channels (email, paid media, social) preferred.

Responsibilities

• Support the account team in serving client needs and ensuring a positive client experience.
• Assist in preparing client-facing reports, presentations, and meeting materials.
• Participate in and help document notes from client meetings and calls.
• Monitor client satisfaction and flag issues or opportunities to the account lead.
• Coordinate the fulfillment of digital projects across internal RKD teams.
• Track project timelines, deliverables, and milestones with Pod Managers.
• Maintain accurate project documentation and status updates.
• Support the execution and monitoring of digital programs including email, digital media, CRO, and texting.
• Pull and compile performance data from platforms and internal reporting tools.
• Identify trends, anomalies, and opportunities in program performance.

Skills

Organizational skills

Communication skills

Digital marketing familiarity

Client service mindset

Education

Bachelor's degree in marketing, communications, nonprofit management, or related field

Job description

RKD Group, a remote-first direct response marketing agency, seeks a Digital Experience, Associate to support client digital programs and internal project coordination. The role develops core skills in client service, digital strategy execution, and cross-functional collaboration within RKD's integrated service model.

Responsibilities include supporting client servicing, preparing reports, coordinating digital projects across teams, and tracking performance data.