Digital Experience, Associate

RKD Group; Dallas, Northern (TX, KY); Híbrido; USD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work option

Benefits package

Descripción de la vacante

RKD Group, a remote-first direct response marketing agency, seeks a Digital Experience, Associate to support client digital programs and internal project coordination. The role develops core skills in client service, digital strategy execution, and cross-functional collaboration within RKD's integrated service model.

Responsibilities include supporting client servicing, preparing reports, coordinating digital projects across teams, and tracking performance data.

Formación

• Bachelor's degree in marketing, communications, nonprofit management, or related field.
• 1–2 years of experience in digital marketing, account coordination, or related discipline.
• Strong organizational and communication skills.
• Familiarity with digital marketing channels (email, paid media, social) preferred.

Responsabilidades

• Support the account team in serving client needs and ensuring a positive client experience.
• Assist in preparing client-facing reports, presentations, and meeting materials.
• Participate in and help document notes from client meetings and calls.
• Monitor client satisfaction and flag issues or opportunities to the account lead.
• Coordinate the fulfillment of digital projects across internal RKD teams.
• Track project timelines, deliverables, and milestones with Pod Managers.
• Maintain accurate project documentation and status updates.
• Support the execution and monitoring of digital programs including email, digital media, CRO, and texting.
• Pull and compile performance data from platforms and internal reporting tools.
• Identify trends, anomalies, and opportunities in program performance.

Conocimientos

Organizational skills

Communication skills

Digital marketing familiarity

Client service mindset

Educación

Bachelor's degree in marketing, communications, nonprofit management, or related field

Descripción del empleo

RKD Group, a direct response marketing and advertising agency, is seeking a Digital Experience, Associate to achieve breakthrough results that make a positive impact in this world. By joining our team, you become an integral part of that mission. With our headquarters located in Dallas, Texas, RKD Group is a remote-first company that has helped hundreds of nonprofits raise billions of dollars to fulfill their missions.

The Digital Experience, Associate supports the day-to-day management of client digital programs and internal project coordination. This role is a foundational position designed to develop core skills in client service, digital strategy execution, and cross-functional collaboration within RKD's integrated service model.

Key Responsibilities:

Client Service & Support

• Support the account team in serving client needs and ensuring a positive client experience
• Assist in preparing client-facing reports, presentations, and meeting materials
• Participate in and help document notes from client meetings and calls
• Monitor client satisfaction and flag issues or opportunities to the account lead

Project Coordination

• Coordinate the fulfillment of digital projects across RKD internal teams including creative, data, technology, media delivery, organic social, SEO, marketing science, and direct mail
• Track project timelines, deliverables, and milestones in partnership with Pod Managers
• Maintain accurate project documentation and status updates

Digital Program Support

• Support the execution and monitoring of digital programs including email, digital media (paid search, paid social, programmatic), conversion rate optimization (CRO), and texting
• Pull and compile performance data from platforms and internal reporting tools
• Assist in identifying trends, anomalies, and opportunities in program performance
• Assist in the development of strategy documents, budget trackers, and projection models under the direction of senior team members
• Learn to analyze reports and contribute observations and recommendations

Requirements:

• Bachelor's degree in marketing, communications, nonprofit management, or related field
• 1–2 years of experience in digital marketing, account coordination, or a related discipline – could include internships
• Strong organizational and communication skills
• Familiarity with digital marketing channels (email, paid media, social) preferred
• Eagerness to learn in a fast-paced, client-service environment

Location: remote.

Pay Range expected for the position: $60,000 - $70,000 annually.

(The position level and compensation for this role will be determined based on the market location, experience, job skills, and qualifications of the candidate.)

RKD Group offers highly competitive compensation commensurate with experience, and a full range of benefits.

RKD Group is an Equal Employment Opportunity employer.

No sponsorships available for this position.