Remote Dialysis Equipment Support Tech

Fresenius Medical Care AG; Waltham (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care AG in Waltham, MA is seeking an Associate Support Technician to provide technical support on dialysis devices and related systems. You will handle customer inquiries, document interactions, and maintain data accuracy while upholding HIPAA and company policies.

You will work with cross-functional teams, participate in projects, and may travel as needed. A high school diploma is required; associate degree is a plus, and strong communication is essential for excellent service.

Qualifications

• High School Diploma required; Associate degree desirable.
• 2-4 years' technician or related experience.
• Customer service or clinical environment experience preferred.
• Strong computer skills in MS Office and data systems.

Responsibilities

• Provide technical support on hemodialysis devices to customers.
• Document all customer contacts accurately in systems.
• Maintain confidentiality and HIPAA compliance for patient data.
• Collaborate with teams and participate in projects as assigned.

Skills

Customer service

Data entry

Problem solving

Written communication

Education

High School Diploma

Associate degree desirable

Tools

Word processing

Database

Spreadsheet

Email

Job description

Fresenius Medical Care AG in Waltham, MA is seeking an Associate Support Technician to provide technical support on dialysis devices and related systems. You will handle customer inquiries, document interactions, and maintain data accuracy while upholding HIPAA and company policies.

You will work with cross-functional teams, participate in projects, and may travel as needed. A high school diploma is required; associate degree is a plus, and strong communication is essential for excellent service.