Hemodialysis Tech Support Associate

Fresenius Medical Care AG; United States; Remote; USD 41,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Job summary

Fresenius Medical Care in the United States is seeking an Associate Support Technician to provide technical and customer support for dialysis devices. You will communicate solutions clearly to diverse audiences and maintain high service standards.

You will document interactions, protect patient information, and collaborate with cross-functional teams on service projects. The role requires 2–4 years as a technician, strong computer skills, and a commitment to compliance and quality.

Qualifications

• 2 - 4 years’ experience as a Technician or related role.
• Experience in customer service, call center or clinical environment preferred (dialysis equipment a plus).
• Proficiency in word processing, databases, spreadsheets, and email.
• Strong analytical thinking and problem-solving abilities.
• Excellent written and spoken communication skills.

Responsibilities

• Resolve issues related to hemodialysis machines and equipment.
• Document all customer contacts accurately in applicable systems.
• Maintain confidential patient information in compliance with HIPAA and policies.
• Build strong relationships with teams, management, and customers.
• Participate in cross-divisional team meetings as required.
• Support projects assigned by supervisor.
• Other duties as assigned.

Skills

Technical support

Dialysis equipment

Customer service

Call center

Communication skills

Computer skills

Education

High School Diploma

Associate’s Degree desirable

Equivalent experience

Job description

Fresenius Medical Care in the United States is seeking an Associate Support Technician to provide technical and customer support for dialysis devices. You will communicate solutions clearly to diverse audiences and maintain high service standards.

You will document interactions, protect patient information, and collaborate with cross-functional teams on service projects. The role requires 2–4 years as a technician, strong computer skills, and a commitment to compliance and quality.